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Job description / Role
The Operations Manager is responsible for store operations, staff development, marketing and visual merchandising for assigned stores. Actively contributes to development of business initiatives relevant to brand projects
* Executing the business plan on a daily basis
* Driving sales and profitability across multiple stores
* Ensuring employment issues are dealt with as required, including all disciplinary and grievances in line with business policies and procedures
* Managing teams of store managers in terms of their professional development and supporting the succession planning processes
* Liaison with all stakeholder groups to ensure that stores are run with correct stock levels, resources, training and to provide central focal point for remedial action where this is not the case
* To provide reports and plans to Senior Operations Manager as required
Requirements
* Lebanese National
* Secondary (High School) level education is essential. Bachelor / Undergraduate level of benefit
* Minimum of 3 years retail background including demonstrable  success at Store Manager level
* Demonstrable knowledge of retail processes, business drivers and people management
* Good communication, management and development skills
* Multi-site management experience
* Above experience in fast paced / high volume / comparable environment is a must
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.