Operation Manager – Starbucks

Alshaya
Lebanon

Ref: GP435-2031
Alshaya

The Role


The Role


The Operations Manager is responsible for store operations, staff development, marketing and visual merchandising for assigned stores. Actively contributes to development of business initiatives relevant to brand projects
* Executing the business plan on a daily basis
* Driving sales and profitability across multiple stores
* Ensuring employment issues are dealt with as required, including all disciplinary and grievances in line with business policies and procedures
* Managing teams of store managers in terms of their professional development and supporting the succession planning processes
* Liaison with all stakeholder groups to ensure that stores are run with correct stock levels, resources, training and to provide central focal point for remedial action where this is not the case
* To provide reports and plans to Senior Operations Manager as required

Requirements


Requirements


* Lebanese National
* Secondary (High School) level education is essential. Bachelor / Undergraduate level of benefit
* Minimum of 3 years retail background including demonstrable  success at Store Manager level
* Demonstrable knowledge of retail processes, business drivers and people management
* Good communication, management and development skills
* Multi-site management experience
* Above experience in fast paced / high volume / comparable environment is a must

About the Company


About the Company


M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, Victoria’s Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya’s stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
This Position is closed or expired