Operation Manager

Job description / Role

- To control the entire UMA operation to ensure proper customer service with minimum misuse, delay and vehicle down time.
- Develop, recommend and implement Marketing plan to develop business.
- To set sales target and measure its achievement.
- Budget planning for Spot
- Develop marketing strategies for seasonal, promotional sales and development of new business area.
- Identify and analyze the organizational strength and weakness and respond, change our strategies to compete with the present market trends.
- Identify and establish new corporate and key customers.
- Develop & promulgate the prices for spot.
- Proper planning of spot fleet to achieve maximum utilisation.
- To recommend changes in the fleet mix up with the day to day requirements.
- Daily monitoring the utilisation, delay cases vehicle down time and follow up with other departments.
- To develop spot sales marketing and operation policy.
- Establish proper reporting system within operation department throughout the Kingdom.

Requirements

- To evaluate and approve the new vehicle purchase orders.
- To check and minimise all sorts of misuse, delay and losses and issues instructions and policy time to time to achieve this.
- Approve transfer of vehicles to meet the operational requirement.
- To approve the incentive
- To introduce UMA as one of the largest car leasing and renting company.
- Personal & Admin
- Evaluation and Appraisal of Operation staff
- Recommend promotion, rewards and punishment
- Recruitment and Termination of operational staff in coordination with Admin department.
- Issuing of commendation and warning letters as required

About the Company

Universal Motors Agencies (UMA) is one the oldest and most prestigious General Motors dealerships in the whole of the Middle East. As an appointed distributor of GM cars in the Eastern, Central, Western & Southern Province of the Kingdom, our mission is to maximize the satisfaction of every customer. Our customers will be served in the manner they have come to expect from GM dealers worldwide.

UMA has adopted GM global retail standards and benchmarks and implemented new processes, which focus on the needs of our customers by:

• Exceeding their expectations in every aspect of sales and after-sales services without exception.
• Setting the standards of excellence for car dealerships throughout the region.
• Focusing on customer's experience to make it as enjoyable and satisfying as possible.

UMA is a joint venture between Arabian Motors & Engineering Company (Ameco-Zahid) and General Machinery Agencies (GMA), two of the oldest and most respected GM dealers in Saudi Arabia. Late Sheikh Abdulmajid Zahid and his brothers were awarded the first General Motors franchise in the Kingdom in 1949. The General Machinery Agencies Company established by the late Sheikh Salahudin Abduljawad was the second company to be awarded a GM franchise eight years later.