Operational Account Manager – Al-Futtaim Logistics

Al Futtaim Group
Dubai, UAE

Ref: HP698-4837
Al Futtaim Group

The Role


The Role


Al-Futtaim Logistics is a leading Supply Chain Management company in Dubai, UAE, with our major shareholder being one of the largest business houses in the lower Gulf region. Al-Futtaim logistics, started as a small warehouse for Al-Futtaim products about 25 years ago, and has developed over the years into one of the largest logistics service providers in the UAE. We have nearly 500 people on our diverse team from 20 different countries.

We offer superior pan-Arab supply chain management solutions including warehousing and distribution, freight forwarding as well as IT solutions and Supply Chain Design and Consulting. The company has an international network of offices and agents for overseas freight and warehousing and distribution centres in all major UAE cities and ports.

We are currently looking to recruit an experienced Operational Account Manager to join our Al Futtaim Logistics team. Reporting to the General Manager Freight, your key responsibility will be to build customer loyalty and develop advocates within our strategic accounts.

Your duties will include:
* Proactively conduct account review with all assigned accounts monthly to revise service requirements and trend changes
* Conduct pricing reviews to ensure adaption of market level rating schedule
* Promote organic growth opportunities within assigned accounts
* Implementation of best practice operational processes and procedures
* Management and motivation of operations team assigned to strategic accounts
* Monthly reporting on strategic accounts trends outlining growth opportunity analysis

Requirements


Requirements


To be successfully considered for this role, you must have the following qualifications, skills and experience:

* Import and Export process knowledge
* 10 years freight forwarding experience
* Customer service oriented
* Strong analytical and decision making skills
* Leadership and Communication Skills
* Organisation and Planning Skills
* Fluent in English

About the Company


About the Company


Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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