Operations Manager - Asset Configurations

XB Consultants

Abu Dhabi, UAE

Ref: LP132-180

Job description / Role

Employment: Full Time

Position Summary:
This position is looking at the Operations of the configuration and management of assets, responsible for the development, implementation and management of all processes and resources, to perform as a class leading service discipline. Reporting to the Service Operations Manager, the role has accountability for ensuring that the transition of project into live service adheres to global transition process across the global services portfolio.

Responsibilities:
Ensure the coherent and effective management of the processes, systems and people required to manage assets and service configuration items into live services and during in-life to meet our customers needs
Ensure the adherence to processes for configuration management, asset management, change management, release management of all new functionality being delivered into the production environment through service introduction, testing and validation
Motivate, develop and manage the performance of the service management team, delivering them the skills and capabilities needed to deliver the required results
Responsible for the development and implementation of key performance indicators within the service discipline in order to effectively measure and manage the performance against contractual deliverables and development of internal training plans to build a class leading global services organization

Requirements

Education / Certification Requirements:
Degree qualified to Bachelor level

Skills and Experience:
Demonstrable experience of managing a portfolio of major global services contracts
Previously worked in an ITIL environment, ideally within a service transition role
Demonstrable experience of developing an IT service discipline
Enterprise wide IT service management experience
Demonstrable experience with customer and vendor contract negotiations
Demonstrable experience of leading a geographically dispersed team

Personal Competencies:
Capability to work with multinational cultures
Ability to work in a team and share best practices
Ability to problem solve
Proven ability to perform independent thought process and workings will be required
High energy
Driven for success
Being able to articulate at a high/detailed level to peers/managers

About the Company

XB Consultants is a London based recruitment consultancy that provides local, international and cross border Recruitment solutions. The company recruits and resources mid to senior level professional staff on a temporary, contract and permanent basis. XB Consultants provides a highly skilled and experienced consultant base for their clients and candidates that is able to act quickly, accurately and proactively on their behalf and consult on realistic market conditions, salary expectations and recruitment timescales.

XB Consultants endeavours to provide an excellent customer focused recruitment service coupled with an intelligent, consultative and honest approach towards its clients and candidates. We maintain service levels of the highest standard to provide quick response times, search accuracy for both clients and candidates and full consultative advice.

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Technical Specialist salaries in UAE

Average monthly compensation
AED 24,500

Breakdown available for industries, cities and years of experience