Operations Manager – M.A.C.

Alshaya
Kuwait

Ref: GP435-1913
Alshaya

The Role


The Role


MAC (Make-up Art Cosmetics), the leading brand of professional cosmetics, was created in Toronto in 1985 and is now part of the Estee Lauder Companies, Inc. The company's reputation has grown through the tradition of word-of-mouth endorsement from makeup artists, models, photographers, and journalists around the world. People of all ages and cultures easily identify with MAC: the love of beauty, the art of decoration and self-expression, the realization of the individual and the whole-hearted passion for the craft of make-up. This is because the MAC culture manifests itself in a variety of ways: in the artistic vision of its highly skilled artists, the members of the MAC pro team; in the professional quality and brilliant shades and textures of the products; the looks MAC creates for the international runways; and in MAC stores and products, everyday MAC has expanded from its beginnings to capture trendsetter's attention with over 400 locations in over 50 countries around the world.

The Role:
Responsible for all store, & Employee development, & accountable for visual merchandising in assigned stores. Actively contribute to the development of business initiatives relevant to brand projects.

Responsibilities:
* Lead store and Area teams to achieve their sales & shrinkage targets & control operational costs in order to meet the Business Plan.Â
*Maximize the potential of store and Area management through performance management, coaching, & identifying development opportunities to ensure all stores are staffed correctly including succession planning & ongoing monitoring of manpower planning.
*Champion the brand in stores & create a two way feedback loop with the brand teams to enhance business performance, including recommendations for promotion or mark down.
*Build external networks to understand market trends & competitor activity that once fed back into central teams allows us to maintain a competitive advantage.
*Contribute to all aspects of business development including new store openings & recommendations for closure. Liaise with internal / external parties to facilitate.
*Ensure internal / external customer service is excellent through brand specific & company wide training initiatives.
*Fully utilize company reporting systems to monitor brand performance & implement corrective action when necessary.

Requirements


Requirements


* English essential Arabic preferred.
* 3 years large store or multi-site experience preferred.
* Computer literate.

About the Company


About the Company


M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, Victoria’s Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya’s stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
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