Operations Manager – Payless

Alshaya

Kuwait

Ref: GP435-3168

Job description / Role

Employment: Full Time

Payless is a speciality family shoe store from the US which caters for women, men, teens and kids for their everyday needs and fashion wants, at incredible value and quality. The mission of our retail operations team is to deliver a great shopping experience that exceeds our customers' expectations. When customers come to Payless, they can expect helpful service from people who love shoes and fashion. And, our associates are also passionate about helping our customers as they are about the products they sell; they are energetic and provide consistent customer service in a fast paced environment. Our mission is ""to become the first choice for style and value in footwear and accessories for our target customers"". We understand our customers and share their passion for fashion. That's why we are committed to having the latest styles at a value that allows everyone to make a stylish statement.

The Role:

As Operations Manager you will be responsible for achieving all targets set by the business plan as well as store and employee performance management. You will also actively contribute to business development including new store openings and identifying opportunities for staff and business development. In addition to the day-to-day responsibilities you will be expected to build external networks to understand market trends and competitor activity that, once fed back into central teams, allows us to maintain a competitive advantage.

Requirements

Qualifications & Requirements:

* English language skills are essential

* Arabic skills would be an advantage

* At least 3 years' multi-site experience preferred

* You must be computer literate.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

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