Operations Manager – Toys R Us

Al Futtaim Group

Ref: HP698-5231
Al Futtaim Group

The Role

The Role

Toys R Us is the largest specialty toy store in the world. Launched by the Al Futtaim Group in Dubai in 1995, Toys R Us now exist in twelve locations in the Pun Gulf market and has emerged as undisputed market leader for all children related products. The stores offer an unrivalled range of toys, games, sporting goods, electronics, software, baby products, children's apparel and juvenile furniture all under one roof.Administration & Controls

* Monitor the administration office activity in all Toys R Us locations and ensure that company policies and standard operating procedures are being adhered to.
* Support the store management teams by ensuring there are fully trained and competent users on store operating systems to avoid discrepancies and risk to the business.
* Assist the store management and administration teams to ensure all till discrepancies are thoroughly investigated for further action in case of any dispute.
* Ensure all stock takes and physical inventory counts are carried out as per the defined process and or standard operating procedure
* Assist stores with the development and implementation of stock loss action plans in conjunction with the Operations Manager.

Policies & Procedures

* Develop store procedures in conjunction with the store teams, regional office and Retail Compliance Manager and ensure smooth implementation and compliance checks.
* Review and where necessary revise and or amend the standard operating procedures as per business requirement and in line with Group Internal Audit.
* Develop procedures for any new territories in line with group and local legislation and ensure that any approved procedures are supported with training for the Administration Assistant and store teams.
* Review all internal audit reports when published and support the store manager in compiling recommendations and updates to Group Internal Audit.
* Review all store internal audit reports and implement necessary corrective action required. 
*Business Development

* Support the Operations Manager with all new store opening requirements.
* Identify all IT requirements for each store as per the agreed plan and arrange for all equipment required for the Administration function.
* Support all new joiners to the business with the required training and job support to ensure sound operational performance.
* Regular training sessions and updates on standard operating procedures and policies to include all new employees.

Process & Compliance

* Continuous review of local consumables to ensure stores are in line with budget parameters at all times.
* Monitor all locations to ensure efficient archiving practices in line with Group Internal Audit requirements.
* Support the store teams by ensuring all Health, Safety and Security standards are being achieved in order to minimise risk to the business, employees and customers.
* Support the business with all ARIBA purchasing requirements in order to streamline communication and drive cost savings.



Minimum Qualifications and Knowledge:

* Degree would be advantageous. Knowledge of SAP is essential
* 5-8 years in a Finance or Administrative position (Store based experience)
* Strategic planning and analytical skills
* Influencing and negotiating skills
* Strong computer literacy
* Strong communication skills
* Decision making
* Leadership and a strategic thinker
* Ability to lead, develop and motivate
* A high degree of accuracy is essential.

About the Company

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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