Operations Manager – Victoria's Secret |
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Alshaya
Ref: GP435-2046
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The RoleThe RoleToday, Victoria's Secret is the leading specialist retailer of lingerie and beauty products, dominating the market with modern, fashion-inspired collections, fragrances, cosmetics, celebrated supermodels and world-famous runway shows and creating products on the forefront of fashion and innovation. The vision of the business is to create a brand with high emotional content that makes woman feel alluring, sophisticated and forever young - It is all about her! The Role: The Operations Manager is responsible for all store operations, staff development and accountable for marketing and visual merchandising for assigned stores. The Operations Manager actively contributes to development of business initiatives relevant to brand projects. Responsibilities: * Lead store teams to achieve their sales targets shrink targets and control operational costs in order to meet the business plan * Maximise the potential of store management and staff through performance management, coaching and identifying development opportunities to ensure all stores are staffed correctly including succession planning and ongoing monitoring of manpower planning * Champion the brand in stores and create a two way feedback loop with the brand teams to enhance business performance, including recommendations for promotion or mark down * Build external networks to understand market trends and competitor activity that once fed back into central teams allows us to maintain a competitive advantage * Contribute to all aspects of business development including new store openings and recommendations for closure. Liaise with internal / external parties to facilitate * Ensure internal / external customer service is excellent through brand specific and company wide training initiatives * Fully utilize company reporting systems to monitor brand performance and implement corrective action when necessary |
RequirementsRequirements* Minimum of 5 years retail management background including demonstrable success at Area Manager level * Demonstrable knowledge of retail processes, business drivers and people management * Good communication, management and development skills * Multi-site or big box management experience is a must |
About the CompanyAbout the CompanyM.H. Alshaya is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Mothercare, H&M, Debenhams, American Eagle Outfitters, Harvey Nichols, Boots, Starbucks, The Cheesecake Factory, Vision Express, M.A.C, Victoria’s Secret, Pottery Barn and Office Depot. The company operates more than 2,400 stores across 7 divisions: Fashion & Footwear, Food, Health & Beauty, Optics, Pharmacy, Home Furnishings and Office Supplies. Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities. The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls. M.H. Alshaya is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments. |
This Position is closed or expired
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