Operations Manager

Job description / Role

Salary up to AED 20,000

Our healthcare client based in Dubai is looking to recruit an Operations Manager.

Description of the Role:
- The Operations Manager is a key role within this organisation to hold together key areas of managing the business operationally ensuring a smooth and compliant organisation.
- Functionally, this person will manage 8 internal direct reports consisting of the Administration team who will provide logistical, administrative and communication support to the nurses and general public and clients, as well as the Accountant, who is responsible for all financial aspects of the business. In addition there are a team of 13 drivers who will be managed by the Operations Manager also.
- As both a team leader and individual contributor, this person will ensure operational effectiveness in the following key areas: Logistics, Administration, Finance, HR for Operations Team and Customer Care.

Logistics:
- Ensures the routing and organisation of drivers is best practise
- Scheduling drivers in collaboration with clinical care team requirements
- Scheduling Administrators to ensure a fully manned support team for head office
- Licensing, Salik, maintenance, tracking and hygiene of vehicles
- On time transportation of Nurses and collection of fees from clients

Administration:
- Management of Administration Team
- Onboarding and training of administration team
- Continuous improvement of processes
- Collaboration with Head office and Clinical and Business Development Teams
- Petty cash control for office
- Ensuring stationery and procurement in place for office requirements
- Facilities management of office
- Ordering of Uniforms
- Administration of phones, insurance, contracts
- Report writing relating to clients and bookings
- Maintenance of records
- Filing systems
- Archiving

Finance & HR:
- Line Management of Accountant, Drivers and Admin Team
- Recruitment and selection
- Onboarding
- Induction
- Training and Development
- Situational Leadership
- Appraisals and development meetings
- Collection of cash through drivers
- Recording of cash collection
- Balancing with Accountant
- Employee Relations
- P&L, Reconciliation and financial reporting management with Accountant
- Salary Certificates , NOCs and liaison with HR

Customer Care:
- Ensuring first class customer experience for EHN Customers through:
- Call handling
- Follow up calls
- Customer liaison
- Customer surveys
- Record Keeping

Requirements

- Admin & Management Qualifications preferred
- Situational Leadership skills
- Logistics, Facilities or Homecare experience preferred

Key Competencies:
- Business Acumen
- People Management
- Drive for Results
- Conflict Management
- Functional/Technical Skills
- Customer Focus

Personal Qualities:
- A likeable and organised Manager
- Professional approach and dedicated to an outstanding personal customer experience
- Good sense of priorities, strong commitment and with the flexibility, adaptability and the high energy needed to achieve results in a dynamic, entrepreneurial organisation

* Unfortunately due to the high volume of candidate applications only the successful candidates will be contacted.

About the Company

Connect Executive Search Middle East is a full service selection and placement agency that is focused on supplying the best pool of talent to the Middle East. Offering an unrivalled level of service, our aim is to connect organisations with leading professionals through our team’s sector specific knowledge and in-depth understanding of the Middle East market.

We cover multiple sectors as following:

• Emiratisation & Government • Healthcare & Life Sciences • Legal & Business Support • OIL, Gas & Energy • Industrial and Engineering

At Connect Executive Search Middle East, finding employees the work they are best suited for, and by finding employers those candidates who are the right fit within their organization, we provide value to society as a whole. By finding the right balance between the needs of the employer and the changing wishes of employees, we will bring supply and demand closer together. It is our mission to inspire individuals and organisations to work more effectively and efficiently, and create greater choice in the domain of work, for the benefit of all concerned.