Job closed
Ref: OP218-25
Job description / Role
We are seeking to hire an Operations Manager for a healthy/food with delivery concept, who will be required to have fast food business operational experience and who have ran the back and front of house before with min 5 yrs of experience and high managerial/organizational skills. The outlet will be located in Dubai
Responsibilities include to:
- Supervize the day to day activities of associates.
- Assign responsibilities for specified work; ensures that the team is performing.
- Ensure that all restaurants are organized and that duties within each area of the restaurants from back of house to front of house are being performed to the highest standard and in keeping with company policy
- Maintain close, professional, effective links with all suppliers and contractors. Ensure that suppliers deliver to state agreements and that best practices are followed.
- Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements
- Champion a training culture within the team to ensure succession planning, and a culture that exceeds the very best that the industry has to offer
- Constantly review the product range to ensure that all key quality standards are maintained
- Take responsibility for maintaining and helping enforce the agreed brand standards for each unit by conducting and managing audits.
- Continuously liaise with the management team at Head Office to advise of relevant information in regards to restaurant development.
- Ensure that Project Manager and Restaurant managers work on an efficient rota management system whereby restaurants are staffed appropriately and staff budget is utilized effectively.
- Assist in the planning and implementation of new ideas and strategies, working closely with the central team at Kcal HQ.
- Have an active interest in latest trends in food nutrition for our target audience and contribute to the ongoing nutritional developments
- Provide constant leadership, counseling, advice and feedback to their peers.
- Create a high level of moral within the teams, be committed to developing a good working relationship with all departments
- Provide an environment of openness and trust, with constant feedback and performance coaching
- Ensure that all restaurants are inspected at regular intervals to ensure company standards are being maintained.
- Inspects the overall operation of the storerooms as per companys instruction, including but not limited to rotation, preparation, distribution and bookkeeping.
- Responsible for the overall implemention of all Kcal polices and procedures.
- Prepare forecasts and reach desired revenues for all responsible outlets.
- Maintains effective communication and positive associate relations by ensuring all associate activities are performed in a timely and professional manner, to include hiring, training, performance reviews, progressive discipline, resolving associate relations issues and managing incentive programs
- To have an active involvement in the recruitment of proficient and talented staff.
Requirements
- 3-5 years experience in the Middle East, preferably Dubai
- 5 years+ experience as acting Restaurant Area Manager with the specific experience of developing the start up of restaurants from ground level.
- Strong financial acumen.
- A proven background of maintaining strong cost control and quality standards.
- The ability to drive profitable growth while improving customer and associate satisfaction.
- Strong leadership, personnel management and interpersonal skills.
- Remarkable team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agent
About the Company
Impact-HCC is as Dubai-based boutique firm led by immensely talented HR Experts, who are recognized by the industry as knowledge leaders. Within a couple of years the team managed to successfully expand its operations to include another campus office in Barcelona - Spain.
As a team, we pride ourselves in constantly endeavoring into challenging projects, that require us to innovate and support our clients in their corporate transformational journey needed to sustain their competitive edge in a continuously and rapidly changing and evolving business environment.
This aspired transformation is delivered through our tailored turnkey HR solutions, that are especially designed to meet the unique needs and expectations of every client.