Ref: GP222-1137

Job description / Role

Employment: Full Time

Operations Manager required for coordinating and obtaining all necessary documentation required for loan sanctioning, booking, disbursement and ongoing customer requirements. Working with Business Development, Credit, Collections and Finance to develop and maintain a relationship with a portfolio of clients.

Responsibilities:
Co-ordination with Business Development to ensure all documentation is obtained from clients to comply with loan sanctioning, booking and disbursement procedures
Ensure KYC/ KYB documentation is up to date
Ensure legal & Security documentation is completed for all commercial transactions
All files to be completed to the required standard set by compliance & credit
Co-ordinate the life-cycle of the loan across other departments where appropriate and monitor outcome
Ensure that new customers and products are set up on relevant systems.
Develop and maintain own contacts with individuals within customers' organisation
Act as principal point of contact for clients for operational issues
Monitor level of customer service and satisfaction based on customer service standards.
Prepare information for and attend customer meetings
Undertake service reviews and make recommendations to Business Development for areas of improvement
Provide day to day service provision for new customers
Work with Credit Manager to manage the evaluation and execution of transactions
Post disbursement is responsible for ensuring that all documents remain up to date

Requirements

At least 2-5 years experience in an operations environment of a financial services organization, preferably a Bank, with exposure to all aspects of facilities booking and client services
Loan sanctioning, booking and disbursement procedures
Key documentation requirements
Internal instructions/procedures
Compliance and local laws
Fluent in written and spoken Arabic
Good leadership and interpersonal skills.

Please note that only successful candidates will be contacted.

About the Company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.

So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.

Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.

You can rely on us to deliver today and help you plan for tomorrow.

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