Job closed
Ref: HP350-1469
Job description / Role
The Operations Manager will drive the efficient and profitable operation excellence, ensure service quality is consistently provided to all customers, stores teams are positively led and empowered, quality store operations are maintained, sales targets are achieved or exceeded, and Company policies, procedures and standards are followed.
Financial Controls and Profitability Management
Recommend budgets for areas and shops and discuss them with division head and brand managers.
Review shops KPI's and performance (sales vs. targets, stock reports... etc) and communicate to area managers and shop managers.
Benchmark shops against each other, set/reset/clarify objectives and identify Best Practices monthly.
Operations
Oversee in-store operational activities to enhance operation excellence through scheduled and unscheduled visits to shops.
Manage shops and season openings launches, smoothly as timely planned.
Liaise effectively with corporate office on all shops requirements.
Stock Management and Visual Merchandising
Oversee effective stock management
Oversee visual merchandising of shops and provide necessary direction and support to ensure consistent and timely refreshing of visual displays.
Assess store execution of merchandising plans, recommend optimum space management options (wherever applicable) based on store trends / category sales performance.
Follow up on best sellers, slow moving items and give buying feedbacks.
People Management
Ensure proper motivation and coaching for shops team.
Ensure team receives necessary training and development as per job level to reflect on their capabilities and customer service.
Marketing
The Operations Manager will liaise with brand managers all marketing activities within calendar promotional events and mall activities.
Brand Management
Review brand performance with division head and brand managers on a monthly and quarterly basis and take necessary actions.
Customer Service Management
Ensure service in shops is up to high standard in order to keep the Company image.
Manage database and customer feedback.
Business Development
Build good relations with malls managements.
Recommend new sites/business opportunities/expansion.
Requirements
The Operations Manager have a good knowledge and interest in luxury fashion and trends.
They will show initiative and strong leadership skills, project management and organizational skills.
A minimum of 5 years solid background in retail fashion is required.
Female candidates preferred.
Located or willing to relocate to Saudi Arabia.
About the Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.