Operations Supervisor - Security - Mall Management

Job description / Role

Operations Supervisor - Security - Mall Management - Cairo Festival City - AFGRE - Cairo, Egypt

We are looking to recruit a Security - Operations Supervisor within Cairo Festival City - Mall Management team. Through this role you will be responsible for monitoring Cairo Festival City Mall security plan for implementation, ensuring the provision of high standards of security services by the contracted company, with the objective of minimizing the occurrence of any untoward incident; and in the event of one, effectively controlling it. Your job responsibilities are including but not limited to:
- Responsible for monitoring the Services provider daily attendance sheets.
- Immediately take control of any mishap/ incident which may occur during operating hours by assessing the situation and initiating the set procedures related to effective management and control of the situation so as to minimize any material or physical loss.
- Responsible for ensuring that the security staff are in good looking and well trained to recognize and follow procedures related to any crisis.
- Responsible for tracking performance levels of Services provider against weekly reports assessing performance against checklist,
- Prepare routine reports, the latter being primarily to log any un routine incident, mishap or accident; with the objective of keeping the management informed about all issues relating to safety and security of the mall and taking necessary action thereof.
- Understanding of the safety and security procedures and based on ground level assessment, give advice on further improving performance and service levels.

Requirements

- University Graduate.
- 5-7 Years of relevant Security experience preferably in shopping centre/ mall/ hotel/ hospital, with a very high customer focus and adherence to service standards.

Job-Specific Skills:
- Same field experienced - preferably in a retail environment such as a Shopping centers, or alternatively in a large size hospital/ hotel.
- Background in the Civil/ Defence Service.
- Proficiency in MS Office and data base applications.
- Excellent English language skills.
- Flexible to work on on rotational shift bases, 5 days a week, 8 hours a day. (including weekends and official holidays)

Behavioural Competencies:
Motivation, critical thinking, team player, strategic, customer oriented.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.