Job closed
Ref: NP717-74
Job description / Role
The OPM Support Analyst position is a highly motivated individual who is responsible for the definition, design, and support of solutions in support of business requirements in area of Oracle Process Manufacturing.
The candidate will be responsible for the functional requirements definition, solution design, implementation, and maintenance of various OPM Modules (Product Development, Process Execution, Process Inventory, Process Planning, Process Costing and Manufacturing Accounting Controller etc.) . The candidate will work with various IT groups and business users in defining, prioritizing, and executing application projects and enhancements. Additionally, the candidate will be play a critical role of ensuring that developers have adequate clarification and support on all business and functional requirements and specifications related to applications
Relationships:
Reports to the ERP Process Lead
Requirements
- Serves as a subject matter expert
- Develops or adapt material for training
- Gathers and validates change requests and bug fix requirements while liaising with Development team (L3)
- Assists in testing of new application functions, releases and promotions
- Liaises with Data Center and other Business application groups day to day operations
- Troubleshoots and resolves tickets and communicates the solution to Clients via the Service Desk ticketing system
- Answers, analyzes and provides quality checks for incoming tickets and routes them appropriately
Previous Experience and Competencies:
- Bachelor's degree in Finance OR Costing
- Professional Accountancy Certification is a plus
- 7-8 years post qualification experience in Oracle ERP Applications Functional Support
- Experience in domain for IT process (overall risk, exposure, size and complexity)
- Excellent SQL skills
Behavior:
- Able to think logically and analyze complex problems
- Pays close attention to details
- Creative and innovative problem solver
- Ability to work under pressure and meet deadlines
- Team player with the ability to work independently
- Remains patient and persistent while working with frustrated users
- Excellent communication skills & ability to make presentations to large groups
- Works well with all personality types
- Fluent in English
About the Company
Schlumberger is the world's leading provider of technology for reservoir characterization, drilling, production, and processing to the oil and gas industry. Working in more than 85 countries and employing people who represent over 140 nationalities, Schlumberger supplies the industry's most comprehensive range of products and services, from exploration through production and integrated pore-to-pipeline solutions for hydrocarbon recovery that optimize reservoir performance.