Out-Patient Department Manager

Job description / Role

Lead and manage all the activities of the Outpatient Department (OPD) manpower and physical resources to ensure smooth operations to meet the departments objectives.

Key Responsibilities
- Develops, in collaboration with Patient Services Manager, and implement an outpatient department strategy that is aligned to the hospitals vision and its current and long-term business objectives.
- Liaises with other managers across the organization to ensure that outpatient strategies and activities are integrated with other parts of the organization and align with the hospitals overall objectives.
- Ensures that all activities are conducted accurately, ethically, and according to the relevant policies, procedures, and standards.
- Manages the OPD staff, organizing staffing schedules to meet the needs for the OPD service, monitoring their performance for the purpose of periodic assessment and reporting to the Patient Services Manager.
- Controls and supervises employees in Medical Report Section, Registration, Appointment Section and all OPD Receptionists.
- Participates in the planning, creation, organization and introduction of new OPD Clinics.
- Prepares and submits reports on the OPD functions.
- Leads, directs, and controls all outpatient policies, procedures, and activities so that they meet the hospitals overall business objectives and protect the organizations patient relationship and public reputation.
- Develops and coordinates the Quality/Performance Improvement Program within his/her area of responsibilities.

Requirements

- Bachelors degree in Hospital Management or any related field from an accredited institution.
- Five to six years experience in a hospital in patient service/public relations with at least two years experience in a management position.

Skills
- Management Skills
- Relationship Building Skills
- Negotiation and Influential Skills
- Problem Solving Skills
- Interpersonal Skills
- Decision Making Skills
- Communication Skills (Oral and Written)
- Computer Literacy (Word, Excel, PowerPoint)
- Fluent in English and Arabic

About the Company

EJADAH Management Consultancy (EMC) is one of the leading providers of total human resources solutions and organizational development in Saudi Arabia and the Gulf.

We are the foremost firm in Saudi Arabia offering total human resources solutions combining understanding of the local market with international expertise. Our quality services focus on three prime activities, consultancy, executive search and middle management recruitment, which are unmatched in the local marketplace. Our focus on human resources development enables us to build-up your human resources function from scratch, or aligning human resources to your strategy to enhance the performance of your staff and organisation.

Overall we have the necessary tools and expertise to enable us to provide you with comprehensive management consultancy services.