PC Service Manager

Job description / Role

• Qatar location
• Leading holding company in the country
• Rapidly growing company

All eyes are on Qatar and its rapid growth currently and forecast for the future. With established firms in Qatar, already reaping the benefits of this growth, investment from holding firms in Qatar is high. Our client, Qatar’s largest holding company with interests in European automotives, oil and gas and construction, is currently seeking a PC Service Manager for their Automotive operations in Doha, Qatar.

Reporting to the After Sales Manager your responsibilities will include:

• Schedule Service Appointments.
• Obtain customer & Vehicle data and reviews vehicle history prior to the arrival of the customer.
• Greeting the customer in a timely manner.
• Answer customer calls in timely Manner.
• Advice the customers on the care of their car and the value of maintaining their vehicles in accordance with MB Specification.
• Notify Team Leader of Incoming work.
• Check on the progress of repair whole day of all the Job cards created.
• Provides Accurate and complete written cost estimates of labor and parts.
• Write up customer’s vehicle problem accurately and clearly on the Job card.
• Contact customers if any changes in the Job card need to be done and advice those on the reason for change.
• Implement and maintain service marketing programs.
• Obtains customers signature on repairs orders and provides customer a copy of the same.
• Maintain Professional appearance.
• Keep work area clean.
• Carry out temporary assignments given by the managers as required.
• Maintain high customer satisfaction.
• Ensure final inspection has been carried out before delivering the car to the customer.
• After the service of the car initiate the invoice process.
• Personally hand over the car to the customer and ensures the customers satisfaction is met.
• Explain the complete work done by the service team and also the charges for the customer.
• Ensure customer vehicle is clean and well serviced before the delivery of the car.
• Ensure the customer is well informed of any delays in the service timings and hand over of the car.

Requirements

Attributes we seek:

• Technical / Mechanical Engineering Degree.
• 10+ years experience in related company
• Sales Skill. Communication Skills
• SAP certification
• MS Office,
• Auto line Software Knowledge
• MB service & parts Knowledge

An attractive salary package will be offered to the right candidate.

Please apply now online.

About the Company

1Recruit International LLC is an international global recruitment and human resource solutions consultancy with a global mind set and a proven track record in talent management. Resourcing across an array of executive business sectors, our corporate mission entails client satisfaction through quality orientation; a consultative approach, delivery excellence and innovation through 'best fit candidates technically, behaviourally and culturally.