Parts Advisor - Al Futtaim Honda

Job description / Role

Al-Futtaim Honda, part of the Automotive Division of Al-Futtaim Group, is the sole distributor for Honda vehicles, pre-owned cars, motorcycles, marine engines, power products and parts. Recognized as one of the largest independent Honda distribution companies in the world.

Al-Futtaim Honda is supported by a network of 10 modern showrooms and 11 aftersales facilities located across the UAE. The flagship Honda Dubai Festival City showroom was officially confirmed by Honda as the largest Honda showroom in the world.

We currently are looking for an experienced Parts Advisor to join our sales team in Sharjah.

In this role you will be responsible for:

* Managing and achieving parts sales target according to plan
* Developing sales volumes in his designated area
* Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
* Suggesting additional related parts to improve sales
* Handling and providing prices for telephonic enquiries
* Preparing sales orders, invoices and delivering parts
* Receiving payment or obtaining credit authorisation
* Advising to the customers on substitution or modification of parts when identical replacements are not available
* Examining returned parts for defects, and ensuring exchange/ refund of defective parts or money
* Conducting inventory of the stock

Requirements

To be successful in this role, you should be able to demonstrate that you have:

* An undergraduate or Post-Secondary Diploma in an Automobile or Electro-Mechanic Specialty.
* A minimum of 2-3 years of experience within a spare parts operations department
* Familiarity with safety standards during work
* Ability to speak, write and read English in order to communicate with supervisors and customers
* PC literate - knowledge of SAP would be an advantage
* Ability to build and maintain friendly and warm relationships with customers
* Ability to listen and understand customers' needs

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.