Parts Sales Executive - Commercial Vehicles Division

Job description / Role

Parts Sales Executive - AFMotors - Commercial Vehicles Division - Material Handling Equipment

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

To provide full back-up support to these world-class franchises, AF Motors have an established network of showrooms and service & parts centres throughout the UAE.

We are currently looking to recruit a Parts Sales Executive for Material Handling & Equipments within our Commercial Vehicles Division. Reporting to the Service Manager, the main purpose of the role is to ensure achievement of Aftermarket Sales and GP targets, to ensure achievement of new business objectives, managing and expanding existing client base, targeting and conversion of key accounts, setting and achieving sales targets and revenue growth generated through personal performance, ensure that best management practices are followed in all areas of responsibility regarding parts sales procedures and actions, promoting a customer oriented service and to implement and uphold actions in line with company strategic vision.

The responsibilities of this role will include the following:
- Selling of aftermarket products such as parts, forks, tyres and other accessories
- Selling of aftermarket service contracts
- Achieve sales, growth and profitability targets in an assigned sales territory
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Inform and resolve customers' questions about products, prices, availability, product uses, and credit terms
- Quote prices, credit terms and other specifications
- Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities
- Prepare sales contracts for orders obtained, and submit orders for processing
- Meet growth / market share increase objectives; responsible to analyse, prepare and successfully implement strategy to target and convert new business accounts; cold calling on potential new accounts
- Ensure quality of customer interaction and service ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of the clients business and unique needs and challenges
- Ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed
- Ensure sales targets, invoicing targets and GP targets are met, ensure key administrative support functions are diligently executed, ensure discounts are approved / within limits; etc.
- Preparation and presentation of reports as and when required.
- Ensure administrative duties are performed accurately and timely; maintenance of customer records, etc.
- Ensure proper internal customer service and prompt and courteous communication is developed and maintained with other departments.
- Ensure participation in team/department meetings and development/training initiatives

Requirements

- At least 5 years experience within parts sales, selling specifically parts, forks, tyres and other accessories
- Ability to identify parts from parts catalogues, microfiches and EPC (Electronic Parts Catalog)
- A good understanding of vehicle make-up to enable related and additional parts required to be advised to customers
- Ability to gain competence with stock control systems used
- Ability to maintain best practice in parts handling methods
- Capability to demonstrate a professional service to customers
- Fluency in English communication skills
- Arabic language skills would be preferred but not essential
- Valid UAE driving license

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.