Parts Sales Executive – FAMCO

Al Futtaim Group
Oman

Ref: HP698-5124
Al Futtaim Group

The Role


The Role


FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.

FAMCO has operations in Dubai, Abu Dhabi, Al Ain & Ras Al Khaimah. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.

FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.

We are currently looking to recruit a Part Sales Representative to be based within our Oman team. The responsibilities of this role will include:

* Fulfilling the needs of the customers who visit the Parts Sales Centre by understanding their requirements, identifying the parts required from the parts catalog and performing the sales transactions in the computer system
* Advising the customers on replacement of related parts and benefits of using genuine parts
* Ensuring that the quotations, sales orders, sales returns, warranties and application of customer discounts are performed as per the standard operating procedure
* Follows-up back-orders so that customers receive timely information on the status of back-ordered parts and ensures that such parts are delivered to the customer on the promised date

Requirements


Requirements


Suitable candidates should have the following skills and experience:

* Bachelor's degree or diploma in any discipline or equivalent
* A minimum of 3 years experience in spare parts operations, preferably at an automotive parts sales counter
* PC applications - knowledge of ERP preferred
* Needs to have the ability to communicate clearly and effectively
* Have the ability to build and maintain friendly, warm relationships with customers
* Has to have cross-cultural sensitivity

About the Company


About the Company


Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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