Parts Sales Representative – Al Futtaim Motors

Job description / Role

Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer and Toyota/BT material handling equipment.
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the United Arab Emirates, and leads the rapid development of the country's automotive business, while continuing to contribute to Hino trucks and Toyota material handling equipment worldwide growth.To provide full back-up support to these world-class franchises, Al Futtaim Motors have an established network of showrooms and service & parts centers throughout the UAE.We are currently looking to recruit a Parts Sales Representative to be responsible for all sales activities in Al Ain. The job holder will manage quality and consistency of product and service delivery.

The responsibilities of this role will include the following:

* Receive customers' inquiry and identify the correct part numbers using Parts Catalog / Microfiche / Electronic Parts Catalog EPC based on customer requirement. Check availability of required parts, prepare quotation where required based on the guidelines provided and negotiate prices. Conduct all transactions with customers pleasantly and courteously with an emphasis on customer service. Work within agreed discount structure and customer terms including the sensitive areas of credit. Seek ways to increase parts and workshop sales by identifying customer needs and incremental items to sell.
* Ensure that all parts sold and issued are in serviceable condition and suitable for their intended use.  Ensure all documentation relating to stock movements, both routine and exceptional, is accurately recorded within stock control system.
* In case of non-availability of parts, prepare special orders to PDC / branches, follow up for the timely receipt and arrange for delivery to the customers.
* In case of goods return by customers, process sales return as per guidelines provided, check and ensure that parts returned are in good condition and forward the same to supervisor for approval.
* Maintain Cordial and harmonious relationship in all dealings with the customers for protecting company's interest and increasing sales.

Requirements

The ideal candidate will have the following skills and experience: 

* A Bachelor's Degree in any stream.
* At least 3 years experience as parts sales representative in automotive spare parts industry.
* Ability to identify parts from parts catalogues, microfiches and EPC (Electronic Parts Catalog) to meet customer requirement
* A good understanding of vehicle make-up to enable related and additional parts required to be advised to customers
* Ability to gain competence in the stock control systems used
* Ability to maintain best practice in parts handling methods
* Capabilities to demonstrate a professional service to customers

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.