Job closed
Ref: HP698-4517
Job description / Role
Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.
A comprehensive network of showrooms and service centres covers the UAE and Gulf region providing customers with convenience, choice and the highest standards of after sales service. Al-Futtaim represents some of the world's most popular and desirable automotive brands including; Toyota, Lexus, Hino, Honda, Volvo, Chrysler, Jeep and Dodge.
Al Futtaim's Automotive Division have formed a new division under it's umbrella, ALAC, this will incorporate the tyres and batteries division, workshop equipment division and body shop division. This new service division will be one of a kind in the UAE offering end to end solutions for commercial and retail customers alike. We are currently seeking a Parts Supervisor to join our ALAC business in Afghanistan. The key responsibilities of this role will include:
* Employ means of marketing to increase the revenue and profit of respective Parts Department. It is the responsibility of the Parts Supervisor to update the other dealers regarding new parts/accessories as well as campaigns and monitoring of changes in the price.
* Maintain high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity and customer satisfaction.
* Provide job related assistance and advice from time-to-time. Ensures he is updated on policies and systems and provides on-the-job training to the co-workers voluntarily.
* Ensures that Parts area is well managed and operates smoothly for high level of efficiency and customer satisfaction. Depute for Service Manager/Parts Manager in his absence for continuity of Parts operations.
* Ensure high level of Customer Satisfaction for customer retention and business development.
* Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
* Ensure that Toyota minimum standards are maintained at all times.
* Develop marketing ideas through awareness of Parts & Service market situation.
Requirements
Suitable candidates should have the following skills and experience:
*Graduate in any discipline, preferably technical
*5-8 years in spare parts operations
*At least 3 years experience in a supervisory capacity
*Excellent English communication skills - both written and verbal
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.