Passenger Services Agent - Japanese speaking

Al Futtaim Group

UAE

Ref: HP698-9590

Job description / Role

Employment: Full Time

Al Futtaim Travel, part of the Al Futtaim Group of Companies, offers travel consulting services in the leisure and corporate markets from multiple outlets in Dubai. Our leisure business caters for all market sectors.We are currently looking to recruit an experienced Travel Consultant to join our Al-Futtaim Travel team in Dubai.

Responsibilities:

* Taking care of the responsibilities of promoting and selling of Al Futtaim Travel products and services to the Public/Retail & Leisure Walk in clientele from a Retail travel outlet.
* Ensuring smooth operations, effective day to day activities, handling of direct Walk-in customers, enquiries through telephone/email, fax and support in accordance with the standard operating procedures.
* Assisting in increasing the sales & market share and meeting the set business targets of the Retail travel outlet.
* Effective handling of Retail & Leisure clients with regard to Airfares, Leisure/Holiday/personal travel queries, itineraries and other travel arrangements.
* Proper Handling of all revenue accountable documents such as Tickets and MCO's placed in the office.
* Making travel related reservations and issue tickets/travel documents/vouchers to clients, taking care of all relevant airline/leisure supplier rules and regulations have been complied with, and that the travel product delivered is commensurate with client requirements and expectations.
* Making sure that alternates are recommended towards classes of travel, routes or carriers, in the case of non availability of seats, and effectively sell space and ancillary travel products to increase revenue for Company.
* Ensure to respect and strictly follow the standard operating procedures and sales policies as laid down by the management from time to time.
* Jointly working with the outlet supervisor and the Retail Manager to be an active part of the individual & professional training & development courses to enhance the skill sets.
* Ensuring that all customer complaints received are logged with the outlet supervisor and the Line Manager so as to objectively investigate, recommendations are made to the line manger or corrective action is taken.
* Work towards regularly achieving assigned sales & retention targets of the retail outlet in coordination with the outlet supervisor and team members.

Requirements

To apply for this role you must have the following skills, qualifications and experiences:

* Educated to a degree level or equivalent.
* Fluency in verbal/written English & Excellent communication skills.
* Minimum three years front line operational experience in the Travel industry, preference to experience in the U.A.E.
* Retail & Leisure experience in Travel industry services.
* IATA certification and Knowledge of World Geography.
* Working experience in Global Distribution systems.
* Good computer skills.
* Business & financial awareness and good customer service skills.

The Retail Branch works on a shift pattern which will be discussed at interview so you should be flexible with the hours you are willing to work and working on weekends, if required.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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Faculty salaries in Qatar

Average monthly compensation
QAR 11,000

Breakdown available for industries, cities and years of experience