Performance Monitoring Engineer

Job description / Role

The functional role Performance Monitoring Engineer shall work to guarantee Network Performance Level necessary for the operations of the NOC according to Ericsson Managed Services delivery strategy.
To achieve these tasks, the Performance Monitoring Engineer shall accomplish his job following the procedures and work instructions designed for this functional role.
This includes to ensure the adherence of the NOC to the MSTOP processes as well as to carry out the functions assigned as per the requirement of the daily schedule, to provide visibility on the contracted KPI and trends, as part of the contract and SLA with the customer.

Responsibilities:
This Functional Role is responsible for the activities related to:
-Highlighting issues on node level after the first hourly sample.
-Reacting on referred TTs to performance group within maximum 2 hours from referral time.
-Escalating any major degradation to the performance team leader and manager by SMS and phone call.
-Keeping the follow up on the received email to Ericsson performance team email account (by adding flag on the pending email or mark read on the read email and complete flag on the completed emails)
-Highlighting missing data on node level to OSS team by email and phone call to be recovered on the spot.
-Replying to FO and other teams’ email which are requesting updated performance status for site(s) or node(s).
-Preparing and sending periodic reports on events
-Preparing and sending the shift HO report at the end of the shift.

Requirements

- Business objects reporter
- ENIQ database basics and SQL
- ProOptima reporter
- Microsoft Office (presentation and reporting skills).

For Access Profile:
-Need theoretical and technical basics for GSM/UTRAN/LTE Access.
*BSC/RBS
*RNC/NodeB/etc.

- Understanding of KPI and Performance for Mobile networks.

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.