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Pharmacist – Boots
Boots has been catering for the healthcare & beauty needs of the British public for over 150 years. As the leading health and beauty retailer in the U.K., Boots has over 1400 stores as well as operating in more than a dozen countries around the globe.
Boots pharmacies have earned a reputation for providing customers with excellent, trustworthy healthcare advice. As the renowned health & beauty expert, Boots showcases the best exclusively developed products which meet every customer's need and desire. Whether you are looking for expert skincare advice, the latest cosmetics, essentials for your baby, dependable and reliable healthcare advice or indulgent hair care treats, you will find them all at Boots.
The Pharmacist is responsible for providing all customers with a safe, legal & effective Pharmaceutical service. At all times, the best interests of the patient are considered & the advice given by the Pharmacists & their assistants reflects this. Must understand the local practices & customer expectations in their operating Market.
Provide Expert Customer Care.
* Demonstrate the 4 key elements in every customer / patient interaction; warm welcome; establish needs; product recommendation and finishing strong.
* Use WWHAM and MOP in every customer / patient interaction to achieve exemplary listening and optimal product recommendation.
* Use in depth local knowledge, ensure the range meets the requirements within the targeted stock levels.
* Develop and build relationships with local doctors and other health professionals.
* Ensure patient counseling, respects the needs for patient confidentiality.
Minimize losses caused by Date Expired Stock.
* Ensure Company policy and procedures for managing date marked stock is implemented and acted upon.Deliver all the professional, operational and legal standards
* Ensure delivery of all the operating policy and procedures, ethics and local legislation.
* Identify, implement and share Best Practice following consultation with the Store/Area Manager.
* Maintain all records require by the external authorities e.g. MOH and submit within the set deadlines.
Develop yourself and the team.
* Complete the self-study modules on responding to symptoms and management of minor ailments provided by Boots within the first 6 months of joining the Business
* A minimum of 20 hours of external CME activities is expected each year or greater if required by local Pharmaceutical Association
* Maintain training records for CME activities (provided by Boots or externally) to update own knowledge, as well as maintain a record for all the basic training provided by Boots for self & support team as required.
* Review the performance of others in the Pharmacy team as requested by Store Manager and provide feedback & necessary support to allow support team to maximize their contribution.
Skills and Experience:
* Local License to practice pharmacy.
* Two years relevant retail experience.
* Fluent in English, Arabic an advantage.
About the Company
M.H. Alshaya Co. is a leading international franchise operator for over 70 of the worlds most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Changs, The Cheesecake Factory, Victorias Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshayas stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.
M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.