Practice Manager

Job description / Role

At Qatar Veterinary Center we are 100% committed to our community, both the animal and human variety. We strive to provide top quality care, with outstanding and friendly service. We are all here to help, to listen, to advise and to understand. Our professionally qualified and highly experienced vets, nurses and international transport staff offer an extensive range of veterinary services and friendly advice to ensure your pet receives the very best treatment and care. This, together with investment in the latest equipment, sets us apart in the provision of quality veterinary care in the Middle East.

We are looking for a Practice Manager to manage the day to day operations of our Qatar Veterinary Clinics in Aziziya and Duhail. The position is based in our Aziziya clinic near Villaggio Mall. The Manager is responsible for the planning, organizing and the performance of all administrative and support functions within the clinics.

Responsibilities include, but are not limited to:
- Client Care/Customer Service - customer complaints, patient care procedures.
- Building & Fleet Management - facilities/premises, cars, office equipment, telephones, etc
- Government Liaison - Licensing & all permits
- Operations - Marketing, Internal Communication - meetings, updates, Business development, Event management
- Database Management/Administrator & IT Management
- Oversees Finance, Reception, Inventory Mgt, Import Export, Clinic Support Staff, etc.
- People Management - Recruitment & Retention, Employee Development & Training, Performance Review, Performance Management, Payroll, Leave Management, Travel & Staff Benefits, Rosters, Employee Procedures & Policy, Employment Contracts, Induction
- Close liaison with the Clinical Director and Managing Partner

The successful applicant should be available to work some evenings and Saturdays. The clinics are open 8am to 8pm Sunday to Thursday.

Requirements

Previous leadership experience is essential. Bachelors Degree is desirable. You will have strong demonstrated people skills, appreciation for different cultures, an eye for detail, excellent computer skills and the ability to build strong relationships and finish tasks to a high standard. Middle East experience and experience in a veterinary clinic or similar, is desirable. Ideally, you will already be located in Qatar.

This position would suit someone who enjoys a busy and varied role, copes well with stress and has the ability to juggle numerous demands and expectations simultaneously.

Exceptional communication is also needed and fluency in the English language - written and verbal.

You will have the opportunity to work in a fun and professional environment that prides itself on excellent customer service and animal care. You will be provided with a competitive salary package.

About the Company

Qatar Vet Center is dedicated to the care of companion animals. Our vets are RCVS registered which ensures the highest standards of the clinical practice. Our staff provide a high quality, professional service within a friendly, caring environment backed up by modern facilities, medicines and the most advanced equipment available in North America and Europe. We also provide Pet Relocation Assistance, Grooming, Boarding/Pet Hotel, Pet Food and Pet Accessories.