Pre-Sales Engineer - CCEI (R&S)

Job description / Role

The Solution Designer provides customers with professional, timely, accurate and effective proposals to provide organisation services. The Solution Designer drives new business opportunities by leveraging knowledge of information technologies and of the air transport industry. The role produces cost effective, deliverable solutions to customers, based on a detailed pre-sales review of customer requirements, strong product knowledge and applicable professional services. The commercial goals are to increase the overall customer satisfaction, to expand new business revenue, and to promote continuing revenue retention.

Key Responsibilities:

Be the prime interface to customers on technical & commercial matters and lead customer engagements, from initial contact to solution deployment.
Establish and maintain a professional relationship with customers.
Work with customers to better understand their business and develop sound solutions to meet the customer's business requirements
Work closely with Account Managers/Directors to develop sales and accounts development strategies.
Promote organisation by furnishing customers with comprehensive, up-to-date information on current products, product enhancements and new solutions, through customer meetings and workshops.
Design and co-ordinate the development of business solutions which may involve multiple parties both internally and externally.
Support the technical qualification of customers' communication needs through knowledge of current, new or evolving technologies, and organisation solution portfolios.
Liaise with various internal stakeholders, such as Pricing, Customer Service, and Project Management, to build business case for customer proposals.
Own the technical and commercial parts of proposals submitted to customers.
Work closely with project manager to ensure efficient transfer of projects for implementation.
Collect and report on all customer service subscription parameters in order to analyze and identify potential customers' requirements and proactively work with customers to source for new opportunities.
Interact with colleagues to gain and share ideas and opportunities; provide coaching and mentoring in pre-sales activities.

Requirements

Education and Qualification:
Degree or equivalent experience in Engineering, Computer Technologies, or Business and MBA is a plus.
At least 1 technical certification is required (e.g. CCIE/CCNP/CCDP/IPT).

Experience
5-8 years of experience in Information Technology, Telecom Industry or Air Transport Industry technology in a technical pre-sales role.
Proven track record in producing, communicating, and documenting successful technical customer solutions proposals.

Knowledge & Skills
Knowledge of technologies such as networks, voice architecture, and passenger management applications.
Knowledge of technical and commercial aspects of the Air Transport Industry a plus.
Capable of interacting with key decision makers.
Customer facing and interpersonal skills.
Commercial and financial awareness.
Problem resolution skills.
Presentation skills.

About the Company

Networkers is a global recruitment consultancy helping unite job-seekers and hiring companies across the technology industry. Since Networkers was established in 2000, the business has grown considerably and we have consistently proven our ability to connect the right people with the right roles in the right businesses around the world. What makes us unique is our ability to offer a local service on a global scale. From our 14 offices spanning across four continents, we are able to recruit in more than 130 countries.