Premier Wealth Relationship Manager

Bur Dubai, Dubai, UAE

Ref: MP530-14

The Role

The Role

Job Description:
To acquire, establish and grow Premier customer relationships to achieve the RBWM Wealth (Investment & Insurance) sales and service targets. To maximise profitability through portfolio growth, share of wallet, customer retention and growth of high value customers.

Major Responsibilities:

Business Impact
• Meet and exceed individual Insurance and Investment sales targets through proactively exploring and securing sales from Premier customers, including walk-ins, referrals, assigned customer leads, personal business contacts and new-to-bank customers
• Contribute to the overall performance and profitability of the branch in line with Global Premier AOP (annual operating plan), branch Wealth sales targets, and Insurance & Investment penetration targets

Customers / Stakeholders
• Conduct financial reviews utilizing Wealth Management tools & Premier Individual Review to identify customer needs and deliver a customized solution to meet those needs
• Work in partnership with Financial Planning Managers to meet customer needs if appropriate
• Ensure customer satisfaction with the professional services rendered to facilitate cross-selling and customer referral generation
• Proactively manage portfolio of Premier customer relationships
• Provide excellent customer service, in line with the HSBC Premier service proposition

Leadership & Teamwork
• Work with other Premier Wealth Relationship Managers to ensure a consistent approach and application of the Global Premier proposition and provision of Wealth Management solutions to Premier customers
• Set an example to colleagues in terms of delivering sound, appropriate Wealth solutions and customer service excellence
• Take full responsibility for own personal development

Operational Effectiveness & Control
• Support RBWM in the continuous improvement of the bank’s sales processes and service standards
• Maintain and observe HSBC internal control standards, ensuring that business risks are managed and operational procedures comply with Group and local regulatory standards and guidelines

Major Challenges
• Maintain a comprehensive understanding of customer portfolios and financial needs, and identify opportunities to fulfill customer needs through use of Wealth Management tools and Premier Individual Review
• Develop customer portfolios in line with the standards laid down by local Wealth sales executive team
• Direct customers to the most cost effective and efficient service delivery channel (Premier Relationship Officer and support staff for service related queries)
• Agree lending facilities (where appropriate) only when there is a full understanding of the purpose of the borrowing, its repayment source and provided it is within the approval authority allocated
• Effectively balance the need to grow the portfolio whilst maintaining the highest standards of operational excellence
• The job holder should have a good knowledge of the bank’s Premier proposition and global standards relating to HSBC’s Retail Wealth business



• University graduate with at least 2 yrs of sales & service experience in financial services industry
• Strong financial services knowledge and experience building relationships with high net worth individuals
• Professional financial qualificiation preferred (i.e., CEFA or equivalent qualification)
• Experience developing a sales strategy and a proven track record in achieving sales targets
• Familiarity with financial markets, good knowledge of wealth management products including insurance & investment
• Experience developing customized Wealth solutions for clients
• Understanding of the HSBC Group, including cross business awareness is a plus
• Strong selling and presentation skills regarding Wealth / Insurance & Investment solutions
• Excellent interpersonal skills, including influencing and relationship building
• Excellent planning and organisational skills
• Excellent analytical and problem solving skills
• Accuracy – ability to get it right the first time

About the Company

About the Company

Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC's international network comprises around 7,500 offices in over 80 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.

With listings on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by over 221,000 shareholders in 127 countries and territories. The shares are traded on the New York Stock Exchange in the form of American Depositary Receipts.

HSBC provides a comprehensive range of financial services to around 95 million customers through four customer groups and global businesses: Personal Financial Services (including consumer finance); Commercial Banking; Global Banking and Markets; and Global Private Banking.
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