Processor - Cheque Processing and Discounting, Central Operations Department

Job description / Role

Work Management

* Learn and gain general awareness about the function specific processes and procedures to build up capabilities and ensure preparedness to discharge assigned responsibilities.
* Process loans & discounting related transactions avoiding errors and deletions, obtain approval from higher level, arrange vouchers for filing and dispatch within time-limited on daily basis.
* Complete the end of day balancing with Verifiers, file cheques, loan documents
* Complete the following jobs within TAT on daily basis and maintain records

- Balance Suspense accounts, Ledger and GL balance 
- Accurate and timely completion of tracking of transactions, SLA and reports
- Follow up inter-branch acknowledgement / originals
- Arrange cheques in the Chubb / Account closed files

* Respond to customers' complaints, resolve minor issues and escalate unresolved issues to higher Levels, as per the established procedures, to ensure that customer-based operational issues are tackled expeditiously.
* Ensure to comply with the audit requirements, internal and external reporting obligations etc in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank
* Take active interest to build skills and develop self to hold higher responsibilities

* CBD has decided to reduce the extent of Operations activity in the Branches. Due to increased automation, IT systems of higher efficiency and changing business requirements, most operations will be centralized at Head Office, leaving the Branches to concentrate on customer service and business development. This has increased the scope and magnitude of operations activity in this Department.
* The jobholder is required to lead the development of appropriate processes, policies and procedures as well as to ensure effective interaction with IT and customer-facing functions to achieve effectiveness in the Department's working.

Requirements

* 1-2 years experience in banking operations preferred.
* Written and spoken English - Arabic preferable.
* School Leaving certificate, Diploma in Finance discipline preferable
* Computer Literate

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.