Product Line Manager - Printing Solutions

Job description / Role

Go Green FZCO Solutions
A Seaharvest Group Company

The Print management provides all the services required to establish an enterprise-wide print strategy. They incorporate not only the comprehensive functionality of the classic mainframe facility, but also all compatible print extensions for cross-platform printing in networks. Attention is focused on printing in networks (e.g. host-to-LAN printing) and the implementation of a central print server (including LAN-to-host printing).

Responsibilities:
- Conduct high-level demonstrations on the products.
- Communication with 3rd party integrated solution products Suppliers on technical queries.
- Facilitate internal training for colleagues/Distributors/Dealers on request, covering external training courses you may have attended.
- Address warranty issues and warranty support.
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves service objectives by contributing service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Meets service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determines service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming technical specialist groups; benchmarking best practices; analysing information and applications.
- Improves service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes.
- Maximizes operational performance by providing help desk resources and technical advice; resolving problems; disseminating technical information, warnings, and new techniques; detecting and diagnosing network problems.

Requirements

- Bachelor's Degree
- Minimum 5-7 years experience in the same field
- Prior work experience with a principal / distributor company is essential
- Good Technical and Service management skills.
- Pre-sales Experience.
- High level of analytically skills.

About the Company

Seaharvest is an innovative investment Group; in which owns and invest in a diversified portfolio of companies. We combine the expertise of our team across finance, Marketing and operations; to maximize the benefits of all Stakeholders of the company.

We are celebrating our 15 years anniversary success during 2014.

Seaharvest Group owns and invest in 22 companies globally with a diversified portfolio which ensures sustainable growth and profits to the stakeholders.