Product Manager

Job description / Role

* Manage and Coordinate with all stakeholders - frontline, SAU, Operations and Insurance Providers across Middle East and ensure
* Manage the retention process to attain the highest persistency level.
* Strive for continuous improvement in processes and to provide quality service to the Frontline Staff.
* Manage the insurance portfolio retention process and attain the highest persistency level by follow-up with the frontline teams on Premium regularisation for the existing Insurance policies their clients hold as well as follow-up with CB Ops in debiting the Insurance Premiums based on the customer instruction
* Achieve improvements in controls and systems.
* Build a strong talent of Product Sales Support officer for future business growth and continuity
* Manage employee engagement, motivation and attrition issues
* Ensure that all customer complaints received from frontline are duly recorded and for resolution by the service quality complaints management team
* Avoidance of any fraud, financial losses, customer service issues & adverse audit comments.
* Ensure you have no customer interaction in any form (verbal & written).

Requirements

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.