Product Sales Specialist

Job description / Role

Provide treasury solutions to clients to meet their FX and investment (structured products) requirements and increase bank's share of wallet.

Key Roles & Responsibilities

Business Performance Management
* Actively follow up with counterparts in Retail Banking on FX related client requirements
* To actively support in marketing the defined product offering e.g. FX Spot, DCI, PPCI
* To actively engage the branches and frontline sales staff in helping build FX business and develop a robust and loyal core customer base
* To strengthen the customer penetration in the increasingly important foreign exchange / Treasury Products area.
* To support Treasury Sales team in promoting cross-sell of FX products & referrals from other units within by announcing various campaigns, incentives structures, training support etc.
* To maintain a high standard of customer service in order to increase Bank's market shares vis--vis existing customers and enlarging the customer base.
* To keep abreast of the latest market developments, competitors tactical mapping and market intelligence.
* To coordinate with other internal departments like Central ops, CMO, reconciliation on Forex issues.
* Help / guide the client in completing the transaction (TT, internal transfer, trade transactions).

Support Service unit on Foreign Exchange matters / complaints, (e.g. wrong FX rate applied).
* Conclude the FX deals (sale or purchase currencies) with clients on phone.
* To support marketing activity of the defined product offering.
* Take inward calls to guide various sales channels (RMs & PFCs) for Foreign Exchange Transactions of clients.
* Responsible for monitoring the performance & productivity of the assigned desk developing and rolling-out requisite MIS.
* Keep track of Product Sales and RM performance on-going basis.
* Improve process flows to increase efficiency.
* Keep track of products and marketing initiative of competitor banks in the market.
* Migrate best practices to and from other locations.

Customer Service
* Ensure that the customer related queries are handled with complete customer satisfaction.
* To maintain a professional service & high profile so as to enhance the reputation of the bank.

Compliance & Risk Management
* To ensure control requirements of the business are adhered to in line with Group policies.
* Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and CDD.
* Ensure compliance with the WMPS/Commercial policies on an ongoing basis across the business and by all staff.
* Ensure full awareness of all policies relating to operational risk, sales processes, mis-selling, etc.
* Manage and mitigate all operational, reputational and business risks.
* Read, understand and comply with all provisions of the Group Code of Conduct.
* Manage all internal and group audits for the business.
* The job holder must ensure he/she is fully aware of all the policies and procedures issued in relation to money laundering prevention and Group Sanctions policy. He / She must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transactions must immediately be reported to the supervising officer.
* Must comply with all compliance requirements with high attention on a) alertness to AML procedures and take the lead at all times to be alert to unusual or possibly suspicious customer activity. Job holder must report any suspicious transaction to respectively Unit MLPO via LINE MANAGER (reporting manager), observant of reputation risk c) strict prohibited from miss-selling activities.

Key Relationships

Internal:
* Front line
* Treasury Dealers
* Treasury Operations
* Treasury Risk Analysis and Monitoring
* Credit Dept.
* Legal
* CB Operations

Purpose:
* Ensure synergy in efforts to meet volume & revenue targets
* To ensure fair & objective competitive rate pricing
* To ensure prudent & smooth operational processing
* To ensure all deals in comply with SCB credit policy
* Compliance with Bank and local regulations
* SCB policy and procedure requirements

Requirements

* University Graduate and/or MBA (Essential)
* Professional Banking Experience (Essential)
* Solid Experience as a FX Dealer (Essential)
* Strong experience in a Treasury product and FX sales (Essential)
* Good knowledge of banking products and exposure to Investment & Treasury structured product sales (Essential)
* Strong communications, negotiations skills, interpersonal skills and sensitivity to local cultural issues (Essential)
* Strong aptitude for Sales, lead management and deal closure
* Strong analytical, problem solving and decision-making skills
* Excellent leadership qualities with ability to motivate subordinates

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.