Product Specialist – Direct Custody & Clearing – AVP
Product Specialist - Direct Custody & Clearing - AVP (Based in Riyadh)
The incumbent will work and drive with in-country and regional functional partners in Treasury, Operations, Implementation and Customer Service to ensure product capabilities meet high service quality standards.
The holder is also expected have intimate knowledge of the market and ensure market intelligence, market briefs and Request For Proposals and Due Diligence Questionnaires are prepared timely and is of excellent quality.
Client Retention & Satisfaction
Work with Operations in agreeing SLA/ASA and prepare for their signoff
Ensure SLA/ASA are reviewed annually or as and when changes are required
Review competitors intel and recommend for approval more aggressive deadlines or product offerings
Active client engagement and to develop products which are relevant to Hong Kong market or consistent with global offerings
Collaborate with Marketing in ensuring relevant key messages are delivered to client ahead of industry related survey
Monitor standard quality metrics and ensure that country-specific metrics set with Operations reflect the efforts made to improve them
Ensure client satisfaction is monitored by participating in internal and external service reviews
Market Interface & Intelligence
Maintain a close relationship with market regulators, infrastructures, operators and obtain first hand market information which is to be shared with the team as well as client.
Participate in local associations and industry groups
Work with Operations to formulate and disseminate news brief on a timely basis and ensuring that we are ahead of competition at all times
At least half yearly review of all market related document such as market briefs, market guide and etc
Product Management & Development
Identify opportunities and raise to Global product team for new products or improve product features and functions based on client's feedback or competitors intel.
Formulate and work with Global Product on business leads, justifications, planning and implementation of new products. Work with O&T to ensure timely implementation
Risk & Control
To help prepare new product for NBIA
Engage actively with Compliance and Legal/Audit to ensure satisfactory audit results. Work with operations to ensure process is continuously reviewed.
Maintain current knowledge of the requirements of JPMorgan and WSS risk management control and product policies and processes
Maintain a robust business plan and ensure this is stress test by operations at least twice annually.
Alert senior management of events that may create or increase risk
Business & Financial Management
Review market related expense (CCASS and CMU) and ensure they are consistent with the level of activity.
Highlight any anomalies in revenue bookings
*Minimum 4-7 years in the securities services business.
*Direct experience with the Saudi Arabian market preferred.
*Strong interpersonal skills and demonstrated ability to partner work across business lines
*Excellent analytic and communication skills
*Ability to understand clients' needs, strategy and gaps to identify service solutions
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.
About the Company
About the Company
JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United States. With a history dating back over 200 years, here's where we stand today:
* We are a leading global financial services firm with assets of $2 trillion.
* We operate in more than 60 countries.
* We have more than 200,000 employees.
* We serve millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients.
* We are a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity.
* Our stock is a component of the Dow Jones Industrial Average.