Products Application Engineer - FAMCO

Job description / Role

Products Application Engineer - FAMCO - Riyadh, Saudi Arabia

FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries and commercial businesses covering the transportaion, construction, oil and gas, manufacturing, warehousing and marine sectors.

Founded in 1978, the company is well known and highly respected for the supply and service of heavy vehicles and machinery including trucks, buses, construction machinery, marine engines, air compressors, diesel generators, lighting towers, material handling equipment and agricultural machinery. With its headquarters in Dubai UAE, the FAMCO network includes 5 branches in the UAE, plus networks across Saudi Arabia, Qatar and Oman. Further expansion is planned in Egypt, Kuwait, Bahrain and East Africa.

The company is the sole distributor for Volvo construction equipment in UAE, Saudi Arabia and Afghanistan, and for Volvo trucks & Volvo buses in UAE. It also exclusively distributes products internationally for global renowned industry heavyweights: Iveco, Astra, Cifa, Linde, Ingersoll Rand, Yanmar, Himoinsa, Doosan, CompAir, Merlo, Case and New Holland.

Operating through six separate trading divisions, FAMCO also enjoys an excellent reputation for its turnkey design, supply and installation of Dexion industrial shelving and storage systems.

The company also offers Used Equipment to its customers, together with rental, leasing and financial services.

FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.

JOB PURPOSE:
This position assumes responsibility for Product and Application Engineering within the Construction Equipment Division; and provides techno-commercial, sales related support to all the equipment Sales Team.

It also liaises with the Marketing & Services Manager in developing product related promotional strategies. Working closely with the Regional Manager, it collates and analyses reports including lost sales, market share, performance and others

KEY ACCOUNTABILITIES:
- Assumes responsibility for Application Engineering which mainly requires extensive on-site study / project evaluation
- In conjunction with respective Regional Manager, prepares tender proposals Imparts product based training to the sales team as and when required
- Acts as a focal point for all promotional activities within Equipment Sales Division
- Recommends to the Regional Manager specification for stock orders and order quantities
- Collates information on competition activities
- Supports the Sales team in preparing comparisons with competing products
- Receives all Train-the-Trainer product and application training from all principals; and then organize training sessions to all Sales Team

JOB CONTEXT:
- Conducts on - Site Simulation study along with respective Sales Engineer and prepares site simulation reports
- Studies and prepares tenders. This requires apprising the Regional Manager of any sensitive commercial terms, preparing the technical compliance statements and bid bonds as required
- In conjunction with the Regional Manager, prepares project based proposals (a project is defined as a project of large magnitude where more than one contractor is bidding)
- Where Sales Managers require pricing assistance (for specially configured products), prepares prices and specifications for such products. This may entail coordination with CE International Team / Principals
- Periodically prepares comparative analysis between various competitive equipment and provides to sales for their easy reference
- Maintains log of lost sales reports and uses these for developing pricing strategies. Collates other performance reports upon the request of the Regional Manager
- Periodically prepares stock order recommendations for the Regional Manager
- Sets the specification of all stock and forward orders being sent to the Principals. Checks order acknowledgement for accuracy
- Participates in all Product and Market Related Specifications (MRS) meeting with CE International Team / principals
- Ensures that flash reports provide accurate information and liaises with inventory / logistics department in case of inconsistencies
- Coordinates with Marketing Department to prepare & implement promotional plans. This includes organizing exhibitions, product launches, customer open house events, road shows, etc.
- Communicates with CE International team / principals on any sales related technical query
- Identifies training requirement for regional sales staff and imparts product trainings as and when there is a new product or if there is a general requirement
- Ensures that new joiners in the region receive a comprehensive product training and that they are properly registered with principals training packages (like Quick Track for Volvo Construction Equipment)
- Disseminates trainings received from Principals
- Ensures that agreed trainings are attended and completed by the nominated staff according to the given time scale
- Ensures that product catalogues and other printed material are current and in adequate supply. Maintains obsolete catalogues as future reference material
- Updates, when required the quotation formats with the latest equipment specifications which are being offered and prepares standard templates
- Conducts Market Surveys as per requirement (product diversification / intelligence)

Requirements

Minimum Experience:
- 2 to 3 year of relevant experience in Product Support

Application Job-Specific Skills:
- Experience within the construction equipment business
- Effective communicate abilities, including full English language proficiency Familiarity with CE industry & professional standards
- Awareness of Health, Safety & Environment standards and requirements

Qualifications:
- Bachelor of Science in Mechanical Engineering

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.