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Job description / Role
Central Operations is responsible, throughout all Middle East markets, for country profitability focusing on loss prevention, audit and customer service, at the same time driving consistent operational efficiency and best practice in all stores via the company standard operating procedures. Acting as a central point of store communication for the business, the team also protects the company's reputation, supports new brand openings and resolves any issues and problems on the ground.
The Role:
With your extensive retail experience you will be an integral part of the Central Operations Team that supports multi-brand retail operations in Kuwait and ensures regional profitability.
You will:
* Focus on KPI compliance and action plans targeted at loss prevention, audit, customer service and customer feedback scores
* Mitigate risk and protect the company and brands' reputation
* Visit stores and identify areas for improvement ensuring retail best practice initiatives are in place
* Monitor trading hours and trading and promotional license compliance
* Visit the warehouse regularly and review supply chain activity to ensure stock flow into stores is managed efficiently
* Support the expansion of all brands within Kuwait
* Assist with store openings and project manage new mall openings in conjunction with all Alshaya partners
* Help chair weekly operations meetings and drive relevant agenda points
* Build strong relationships with mall management/marketing teams to ensure Alshaya maximises every opportunity
Requirements
Qualifications & Requirements:
* You must have considerable experience gained in retail, specifically working in large multi-country, multi-brand organisations.
* Strong communication skills and the ability to set clear directions, motivate, influence and guide stakeholders is essential
* A high degree of self motivation with a disciplined pro-active approach
* Effective project management, organisational and prioritisation skills
* A developed management style with a mature and logical approach to problem solving
* Arabic language skills an advantage.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.