Property Manager - Leading Organization

Job description / Role

Property Manager - Leading Organization - Abu Dhabi

Accountable for operations of following areas within assigned facilities:
- Management: Manage multiple facilities and provide support to Housekeeping Supervisor and Executive Chef in running their operations.
- Resource Provision: Work with direct reports and evaluate resource requirements in terms of staffing, equipment, and supplies. Responsible for arrangement of all the resources needed to run assigned facilities including securing necessary approvals and mobilization. Follow through the closing of any requisition.
- Service Standards: Work with Operations Manager to establish and improve service standards and implement them in the operations.
- Skills Improvement: Liaise with Human Resources and schedule training of employees for skill improvement/reinforcement. Participate in skill gap identification initiatives by Human Resources and Executive Housekeepers.
- Maintenance & Appearance: Ensure that assigned facilities are well maintained according to procedures and preventive maintenance schedules. Responsible for general upkeep and appearance of household in accordance with the instructions of the Clients.
- Quality & Comfort: Quality of service is prime deliverable for all the services provided to clients and is a critical success factor for this role. The position holder must emphasize on Clients expectations with regard to quality and comfort and must set the higher benchmark to exceed them. House Manager is responsible to carry out quality control functions in all areas of their departments/ facilities daily to ensure that a consistent high quality of all services is maintained.
- Budget: Responsible to prepare and manage budget to operate the facilities. Should expect deviations and alter plans according to dynamics of the situations and clients requirements.
- Safety: Responsible for safety of the employees and assets. Ensure that all necessary measures have been taken to make end-service and/ or produces are safe before final delivery to the Clients.
- Guest Services: Provide all the hospitality and related services as required to ensure utmost comfort to Clients guests and visitors at the facility. Pay attention to details, set the example for staff to deliver a standard of service and presentation that meets the guests' needs and expectations.
- Performance Monitoring, Training & Succession Planning: Continuously monitor performance of staff and take necessary action to steer and improve work performance and behavior to maintain the desired standards. Mentor and train staff cross-functionally on an on-going basis. Ensure that employees are coached, trained and appraised regularly and provided with feedback for performance improvement and appreciation. Prepare departmental training and succession plans for directly and indirectly reporting positions and submit to Human Resources Manager and Director Operations.
- Sub-Contracted Services: Responsible to ensure that contractors for all support services are active, their contracts are in place, and their crews/services are accessible and available as and when required. Administer sub-contracts and quality of their services. Conduct strict and frequent audits of their services and processes to ensure quality and speed of their services and deliver of products.
- Problem Solving: Work with Executive Housekeepers and resolve house protocols, staff issues, administrative matters, supplier and sub-contractors services, and resolve issue in minimum possible time without compromising quality, safety and integrity of final outcome. Provide innovative and practical solutions to more complex issues.
- Management of Change: Must expect changes in the; plans, events, schedules, services, clients expectations and protocol requirements, and quickly respond positively to accommodate clients requirements yet delivering the same quality of services. Demonstrate high degree of resilience.
- Event Management: Plan and organize formal and informal events meeting clients requirements and ensuring extraordinary level of guest services.
- Leadership: Lead the team by example all the time, fostering a spirit of cooperation between different departments, ensuring that all departments work hand in hand and create a challenging and fun environment for all staff to work in.
- Coordination and Liaison: Work closely with peers, direct/ indirect reports, and management on initiatives and follow-ups on operational matters. Establish a two-way communication stream to keep matters well in control and manageable. Escalate where support is required from the management.
- Standing-In: Responsible to deliver working in Executive Housekeepers position and must be fully capable to execute all responsibilities with full ownership and without any affect on the operations.

Requirements

- Bachelors degree in hospitality or a combination of education and experience to meet overall knowledge and skills of the position
- Minimum 15 years of relevant experience working for VVIPs.
- Knowledge of U.A.E. culture, customs, and traditions
- Excellent English Language. Arabic will be a definite plus.
- Effective Communication
- Problem Solving & Decision Making
- Planning and Organizing Skills
- Event Management
- Training and Coaching
- Expert level MS Office
- High Degree of Integrity
- Adaptable to change without notice
- Courteous and highly customer focused
- Attentions to Details
- Quality Conscience
- Teamwork approach

About the Company

Since 2010, our team has successfully placed some of the world’s finest graduate to mid and C-level talent in organisations across EMEA and APAC, and it all comes down to our niche approach and understanding of the market place, skill sets and trends.

From our offices in Dubai, Riyadh, London and Singapore, we run a sector specific operation. Meaning we specialise in your industry and are able to completely understand your vision, provide market insights and intelligence, and deliver the best talent to fit seamlessly into your operations.