Property Manager

Job description / Role

In-conjunction with the General Manager, create an annual financial forecast plan for the property management department.
- Ensure budgets are met and to time.
- Ensure all property management fees and ancillary charges are billed and collected in timely fashion.
- Develop and keep under review Mirage Asset Management Strategy, ensuring the adequacy of stock condition data, stock allocation data are managed and maintained accurately.
- Appraise/assess regularly company owned properties to keep up the property standards and commercial value.
- Work closely with the Maintenance Department to ensure maintenance costs of managed properties are kept minimal without compromising on service quality.
- Prepare and submit quarterly report on department progress and developments to the General Manager.
- Ensure detailed snagging working is carried out prior to taking over any properties and new development
- Ensure full condition of property checklist is carried for all Mirage managed properties.
- Visit properties within the portfolio as necessary and in accordance with service standards in the management agreement.
- Work closely with inter-company departments to ensure information regarding the state of readiness/availability of all managed stock is up to date and accurate to maximize occupancy levels.
- Manage effective communication between clients, landlords and suppliers in order to forge strong business relationships.
- Ensure that all customer complaints are dealt with effectively and to a satisfactory conclusion.
- In-conjunction with the Group Procurement Department, select, manage and control suppliers and contractors required to secure the delivery of products and services on time, to quality standard and within budget.
- Regularly monitor service delivery of contractors; internal and external.
- Ensure that third party suppliers and contractors are insured and licensed
- Ensure the security and up keep of all company property at all times.
- Ensure Property Management Database is updated daily with all relevant information needed to ensure smooth running of the property maintenance department and accurate management reporting.
- Keep up to date with legislation and demonstrate an awareness of approaching changes.
- Pre-empt legislation issues which may affect the properties under our control ensuring that the team members and clients share this knowledge.
- Manage effective feedback mechanisms for all clients and lessees and regularly take proactive steps to improve client/lessee/agent relationships.
- Ensure the Company brand and reputation is unrivaled within the Property Management Sector.
- Proactively anticipate areas of conflict within the business. Take appropriate action to address any areas identified and how they can be avoided.

In conjunction with the General Manager prepare and update as necessary all departmental job descriptions.
- Organize and support the property management team and drive them in achievement of individual targets.
- Establish the daily working activity of the team to enable accurate feedback to the General Manager.
- Ensure that all Head Office HR Policies and Procedures are being adhered to and practiced at the workplace.
- Ensure that best practices are developed and implemented at the workplace.
- Conduct biannual staff appraisals and performance review and report feedback to General Manager and Group HR department at Head Office.
- Implement Group HR Disciplinary Policy and Procedure where appropriate. By example and leadership, ensure that a culture of putting clients at the heart of the business and of delivering excellent customers service is embedded across Mirage.
- Supervise and motivate staff.
- Delegate and manage staff responsibilities and accountabilities.
- Encourage open lines of communication and reporting culture.
- Conduct regular team meetings with the aim of discussing problems, agreeing solutions and exchanging information.
- Existing customer management and renewal of their contracts.
- Developing new tenants and drafting of contracts.
- Acquiring of new properties.

Requirements

- Knowledge of property management.
- Knowledge of financial strategy.
- Knowledge of real estate marketing.
- Solid commercial awareness.
- Ability to read and understand leases and contracts.
- Effective written, verbal and listening English communications skills.
- Attention to detail and high level of accuracy.
- Negotiation skills.
- Analytical and problem solving skills.
- Good judgment and decision making skills.
- Conflict Management and Resolution.
- Excellent interpersonal skills.
- Team management and building skills.
- Very effective planning and organizational skills.
- Time management and multitasking skills.
- Customer service orientation.

About the Company

Artan Holding is a Qatari-owned company with a diverse portfolio of businesses including:

• Doha British School Established in 1997, Doha British School delivers the National Curriculum of England from Pre-School to IGCSE and in the Sixth Form International Baccalaureate Diploma.

• City University College is a higher education institution in Qatar that offers recognised UK degrees licensed by the Ministry of Education and Higher Education. City University College is provider of the BTEC and Ulster University Qatar degrees, SI-UK services and IELTS courses. City University College offers alternative routes to university and work, both for high-school students as well as employed people.

• Qatar Skills Academy established in 2010, a training academy providing accredited vocational education and training.

• ACES is a private Education group which owns, manages and operates educational institutions in Qatar with the objective of fostering academic innovation and excellence.

• Mirage International Property Consultants established in 2004, a real estate company specializing in the sale, leasing and facilities management of commercial and residential properties in Qatar and around the world.

• Primepower Middle East specialize in the supply of temporary power solutions to support the increasing demand on the country's infrastructure. from 6kva up to Multi Megawatt modular power systems, there is a solution for every customers requirement.

• House of Architecture and Interiors established in 2012, an architecture and design company offering diversified interiors solutions through integrated services and products.

• Gulf CMS offers a wide-ranging repair service to Qatar customers, including reconditioning. Our well-qualified technicians handle every damage for our customers at our fully equipped maintenance center.

• Ulster University (UU) Qatar operates its branch campus in Qatar in partnership with City University College. Ulster University, Qatar is working to develop a skills-based economy as part of Qatar’s National Vision 2030. Their business expertise, quality teaching and innovation will deliver the future business leaders of Qatar and beyond.

UU Qatar provides students with the skills and knowledge to fuel public and private sector organisations to drive the regional economy. The range of business degree courses on offer including the International Foundation Programme and BSc (Hons) Business Studies.

• SI-UK is a British owned and an official UK University representative, it is the truly global UK focused education agency in the world. It is the official representative of over 380+ Universities & Colleges. Thousands of student university applications are processed every year through its offices globally. In Qatar its office officially represented by City College. SI-UK can assist with your application for foundation, undergraduate or postgraduate programmes.