Quality Assurance Engineer

Job description / Role

We are recruiting Quality Assurance / Quality Control Engineers for a successful international company in Abu Dhabi specialising in large scale security systems integrations. Ideal candidate for this permanent job opportunity will be responsible for monitoring continual service improvement across the maintenance department and focusing on the effectiveness of organization service process tools. Emphasis will be taken on identifying where improvements can be made to the existing level of service / IT performance, resolution within the agreed time, prevention of incidents and analysis of desired performance level sustainability considering the cost / upgrade requirements.

Job Responsibilities

• Promoting quality achievement and performance improvement throughout the organization
• Development, implementation and maintenance of a quality plan to bring the company’s quality systems and policies into compliance with quality system requirements
• Effectively interact with Production and Development teams to maintain service delivery
• Working with purchasing staff to establish quality requirements from external suppliers
• Ensuring compliance with national and international standards and legislation
• Ensuring tests and procedures are properly understood, carried out and evaluated
• Supervising technical staff in carrying out tests and checks
• Writing technical and management systems reports
• Bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures
• Persuading reluctant staff to change their way of working to incorporate quality methods.
• Setting QA compliance objectives and ensuring that targets are achieved
• Maintaining awareness of the business context and company profitability, including budgetary control issues
• Agreeing standards and establishing clearly defined quality methods for staff to apply
• Defining quality procedures in conjunction with operating staff
• Setting up and maintaining controls and documentation procedures
• Liaising with customers’ auditors and ensuring the execution of corrective action and compliance with customers’ specifications
• Establishing standards of service for customers or clients
• Preparing clear explanatory documents such as customers’ charters
• Monitoring performance by gathering relevant data and producing statistical reports
• Identifying relevant quality-related training needs and delivering training
• Collecting data and analyze trends compared to baselines, targets, SLAs and benchmarks
• Set targets for improvements in service quality and resource utilization
• Measure, report and communicate on service improvement initiatives

Requirements

• Bachelors degree in an applied science or engineering field
• ITIL foundation certification
• Minimum of 5 years experience as a Quality Engineer in a hi-tech environment
• Familiarity with outsourcing operations
• Customer orientated
• Experience in quality management systems
• Experience in quality system audits
• Willingness to travel when required
• Passion for working in a values based company in alignment with a learning organization
• Desire to own decisions and take responsibility for outcomes
• Willingness to continually embrace personal and professional development

If you are interested in this permanent job opportunity in Abu Dhabi and have experience in quality assurance or control for maintenance in high tech environment, please apply.

About the Company

XB Consultants is a London based recruitment consultancy that provides local, international and cross border Recruitment solutions. The company recruits and resources mid to senior level professional staff on a temporary, contract and permanent basis. XB Consultants provides a highly skilled and experienced consultant base for their clients and candidates that is able to act quickly, accurately and proactively on their behalf and consult on realistic market conditions, salary expectations and recruitment timescales.

XB Consultants endeavours to provide an excellent customer focused recruitment service coupled with an intelligent, consultative and honest approach towards its clients and candidates. We maintain service levels of the highest standard to provide quick response times, search accuracy for both clients and candidates and full consultative advice.