Quality Assurance Manager – Suppliers

Alshaya
Kuwait

Ref: GP435-2023
Alshaya

The Role


The Role


The Role:
An additional QA Manager to work with and improving our supply base.  Must have Middle East experience of food vendor  management with some Quality Assurance involvement, or a QA Specialist.  Knows to form good working relations with food vendors to ensure they improve operating standards and provide accurate product information.

Responsibilities:
* Primary contact on Quality Assurance, product quality & Brand Assurance, as well as cooperative work with Alshaya Food Managers
* Develop quality management systems including HACCP & devise and audit relevant processes
* Manager critical incident & product recall processes including leadership of crisis management
* Coach VP's & Functional heads on quality KPI's and how to improve business performance
* Report quality performance trends to the management team & stores

Requirements


Requirements


* 10 years Quality Assurance Managerial food experience
* MSC Degree in Food Service or Food Microbiology
* HACCP & ISO knowledge 
* Experience in food manufacturing or catering
* Extensive audit experience
* Familiar with best practice of food safety management
* Report writing & ability to manage external auditors
* Fluent English & Arabic required

About the Company


About the Company


M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, Victoria’s Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya’s stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
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