Quality Assurance and Training Manager

Job description / Role

Objective: Manage the quality assurance and all training program operations units

Main responsibilities:
- Ensure that project staff and subcontractor staff are trained on all applicable requirements of the contract.
- Develop quality assurance plan and advises project management on any needed steps to meet plan goals.
- Supervise unit staff in the administration of duties to meet operational requirements.
- Monitor employee performance and ensure staff is adequately trained in policy and procedures.
- Deploy necessary resources for effective and efficient service delivery.
- Assist in the development of performance goals, objectives, and monitor the achievement of those goals.
- Develop and submit project performance reports. Assist in the creation and implementation of best practices and innovative methodologies to improve services and operations.
- Administer quality assurance and best practices to ensure program operational integrity.
- Provide technical assistance regarding program, policies, and procedures.
- Ensure that the assigned staff attends training programs required for their specific job function.
- Work schedule as established by supervisor to accommodate business hours and project services.
- Submit reports as directed by management.
- Perform other duties as may be assigned by management.

Reporting to : Managing Director
Subordinates : Quality Assurance and Training Officer

Requirements

Demonstrated experience and ability in training development, delivery and facilitation; Experience in community relations; Ability to interact successfully with project staff and subcontractors, and communicate contractual and financial data effectively; Computer literacy in word processing program, spreadsheet software, and database programs; Excellent organizational, interpersonal, written, and verbal communication skills; Ability to perform comfortably in a fast-paced, deadline-oriented work environment; Ability to successfully execute many complex tasks simultaneously; Ability to work as a team member, as well as independently; and Ability to meet all performance standards established for this position. Bilingual required (English / Arabic written and verbal).

About the Company

For nearly forty years, MAXIMUS has partnered with governments around the world to provide critical health and human service programmes to a diverse array of communities. We leverage our extensive experience to provide high quality services and solutions for our government clients. With a passion for public service, our 7,000 employees are dedicated to providing innovative programmes that improve the quality of life for citizens around the globe.