Quality Assurance and Training Manager |
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Maximus Employment & Training
Ref: MP563-05
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The RoleThe RoleObjective: Manage the quality assurance and all training program operations units Main responsibilities: - Ensure that project staff and subcontractor staff are trained on all applicable requirements of the contract. - Develop quality assurance plan and advises project management on any needed steps to meet plan goals. - Supervise unit staff in the administration of duties to meet operational requirements. - Monitor employee performance and ensure staff is adequately trained in policy and procedures. - Deploy necessary resources for effective and efficient service delivery. - Assist in the development of performance goals, objectives, and monitor the achievement of those goals. - Develop and submit project performance reports. Assist in the creation and implementation of best practices and innovative methodologies to improve services and operations. - Administer quality assurance and best practices to ensure program operational integrity. - Provide technical assistance regarding program, policies, and procedures. - Ensure that the assigned staff attends training programs required for their specific job function. - Work schedule as established by supervisor to accommodate business hours and project services. - Submit reports as directed by management. - Perform other duties as may be assigned by management. Reporting to : Managing Director Subordinates : Quality Assurance and Training Officer |
RequirementsRequirementsDemonstrated experience and ability in training development, delivery and facilitation; Experience in community relations; Ability to interact successfully with project staff and subcontractors, and communicate contractual and financial data effectively; Computer literacy in word processing program, spreadsheet software, and database programs; Excellent organizational, interpersonal, written, and verbal communication skills; Ability to perform comfortably in a fast-paced, deadline-oriented work environment; Ability to successfully execute many complex tasks simultaneously; Ability to work as a team member, as well as independently; and Ability to meet all performance standards established for this position. Bilingual required (English / Arabic written and verbal). |
About the CompanyAbout the CompanyFor nearly forty years, MAXIMUS has partnered with governments around the world to provide critical health and human service programmes to a diverse array of communities. We leverage our extensive experience to provide high quality services and solutions for our government clients. With a passion for public service, our 7,000 employees are dedicated to providing innovative programmes that improve the quality of life for citizens around the globe. |
This Position is closed or expired
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