Quality Assurance and Training Manager

Maximus Employment & Training
Riyadh, Saudi Arabia

Ref: MP563-05
Maximus Employment & Training

The Role


The Role


Objective: Manage the quality assurance and all training program operations units

Main responsibilities:
- Ensure that project staff and subcontractor staff are trained on all applicable requirements of the contract.
- Develop quality assurance plan and advises project management on any needed steps to meet plan goals.
- Supervise unit staff in the administration of duties to meet operational requirements.
- Monitor employee performance and ensure staff is adequately trained in policy and procedures.
- Deploy necessary resources for effective and efficient service delivery.
- Assist in the development of performance goals, objectives, and monitor the achievement of those goals.
- Develop and submit project performance reports. Assist in the creation and implementation of best practices and innovative methodologies to improve services and operations.
- Administer quality assurance and best practices to ensure program operational integrity.
- Provide technical assistance regarding program, policies, and procedures.
- Ensure that the assigned staff attends training programs required for their specific job function.
- Work schedule as established by supervisor to accommodate business hours and project services.
- Submit reports as directed by management.
- Perform other duties as may be assigned by management.

Reporting to : Managing Director
Subordinates : Quality Assurance and Training Officer

Requirements


Requirements


Demonstrated experience and ability in training development, delivery and facilitation; Experience in community relations; Ability to interact successfully with project staff and subcontractors, and communicate contractual and financial data effectively; Computer literacy in word processing program, spreadsheet software, and database programs; Excellent organizational, interpersonal, written, and verbal communication skills; Ability to perform comfortably in a fast-paced, deadline-oriented work environment; Ability to successfully execute many complex tasks simultaneously; Ability to work as a team member, as well as independently; and Ability to meet all performance standards established for this position. Bilingual required (English / Arabic written and verbal).

About the Company


About the Company


For nearly forty years, MAXIMUS has partnered with governments around the world to provide critical health and human service programmes to a diverse array of communities. We leverage our extensive experience to provide high quality services and solutions for our government clients. With a passion for public service, our 7,000 employees are dedicated to providing innovative programmes that improve the quality of life for citizens around the globe.
This Position is closed or expired