Reception Manager - Trading Enterprises

Job description / Role

Reception Manager - Trading Enterprises - Abu Dhabi

As a part of Trading Enterprises Customer Service team, you will ensure courteous and professional handling of the customer to guarantee Customer Satisfaction and Retention. You will make sure to take care of the entire workshop in the absence/leave of the Aftersales/Service Manager. You will maintain high level of motivation and morale in the team and ensure development of the staff, to achieve high level of employee satisfaction and thereby high productivity and customer satisfaction. You will ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.

You will ensure equally clear and concise communication with foreman regarding job. Follow-up (during service) to ensure timely delivery of the vehicle to customers with jobs carried out completely

As a Reception Manager you will:
- Play a crucial role in identifying new business opportunities within the region to ensure that budgeted service revenue targets are achieved every month.
- Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSV scores
- Demonstrate people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.
- Maintain and upkeep of the workshop equipments to maximise utilisation and minimise downtime. Initiate procurement of additional equipments in line with business growth.

Requirements

You will have a minimun of Diploma or Bachelor of Automobile /Mechanical Engineering.

At the minimun you will have 5 to 8 Years overall experience with automobile dealership Out of which a minimum 3 years in Service Dept. at managerial role.

Your Job-Specific Skills are Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, KPI driven customer focused operation, leadership

You are people oriented, strategic and analytical, honest and responsible, cultural sensitive and sound work ethics.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.