Reception Manager

Emprego 21

Qatar

Ref: OP726-13

Job description / Role

Employment: Full Time

The main duties of the Reception Manager will be:

- Report to the Service Manager about over-all reception activities on daily basis.
- Allocate jobs correctly to service advisors in order to maintain maximum reception utilization.
- Analyze reception productivity reports and take corrective action for improvement.
- Follow-up on ATP vehicles and ensure that the concerned WIP are completed in a timely manner.
- Analyze customer feedback & find solutions to resolve the complaints in consultation with the Service Manager.
- Prioritize jobs returned & liaise with the Workshop Supervisors to take corrective actions.
- Establish new customer relationships and maintain rapport with existing/long-term customers.
- Manage and interpret customer requirements by listening to clients and questioning to understand, anticipate and exceed their needs.
- Analyze the performance of service advisors and review results with the Service Manager for improvement and appraisal.
- Facilitate development of staff

Requirements

- Strong interpersonal skills
- Must be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service.
- Strong organizational skills and the ability to plan and schedule jobs Excellent communication skills both verbally and in writing
- Fluency in Arabic and English is mandatory

About the Company

Founded in 2008, Emprego21 is a leading executive search recruitment consultancy in the Middle East & India.

We are dedicated to having a highly motivated and skilled team of professionals who perform the highest level of quality work each and every day

  • Our Business Philosophy
  • Use Innovation
  • Deliver exceptional results
  • Act with Integrity
  • Build Relationships for Life

We recruit across a wide range of industries and at all position levels. Our primary activity is Permanent staff recruitment and Temporary Staffing for either single, large volume or ongoing staffing requirements. We recruit at all employment levels from junior to senior and across a broad range of employee categories and sectors.

Commitment to our customers, employees, and strategic partners is the foundation of our mission.

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