Job closed
Ref: HP698-5817
Job description / Role
Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.
A comprehensive network of showrooms and service centres covers the UAE and Gulf region providing customers with convenience, choice and the highest standards of after sales service. Al-Futtaim represents some of the world's most popular and desirable automotive brands including; Toyota, Lexus, Hino, Honda, Volvo, Chrysler, Jeep and Dodge.
Al Futtaim's Automotive Division have formed a new division under its umbrella, ALAC, this will incorporate the tyres and batteries division, workshop equipment division and body shop division. This new service division will be one of a kind in the UAE offering end to end solutions for commercial and retail customers alike.
Based in Abu Dhabi and reporting to the Bodyshop Manager you will be responsible for the following:
Customer satisfaction
Ensure customer satisfaction for enhanced business levels and Customer Retention.
Communication
Establish clear communication with customer and staff to enhance job completion, quality and develop customer confidence.
Quality
Ensure top quality work job by matching principals' repair standards. Enhancing Customer Satisfaction and diminish return jobs.
Productivity
Ensure high level of productivity to increase profits and quick turnover of job.
Vehicle Receiving and Delivery
Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands. Ensure proper delivery of the vehicle to the customer.
Employee Engagement
To ensure the branch impact planning meetings are held monthly and action taken resulting in a .5% growth in 2012.
Requirements
To be successfully considered for this role, you must have;
* A Degree/Diploma in Automobile / Mechanical Engineering
* 3-5 years experience in a reputed workshop as a Service Advisor
* In-depth customer service experience
* Customer Orientated and focused on deliverables
* Able to communicate and present in both verbal and written English
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.