Receptionist - AF Motors

Al Futtaim Group

UAE

Ref: HP698-9752

Job description / Role

Employment: Full Time

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates and leads the rapid development of automobile business in the UAE,while continuing to contribute to Toyota's worldwide growth. Today Al- Futtaim Motors is synonymous with Toyota and Lexus,which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road.Besides Toyota,AF Motors also holds exclusive franchises for some of the world's top automobiloes and automotive products like Hino-Japan's leading heavy-duty vehicle manufacturer,Toyo & Chen shin/Maxxis tyres,GS & Panasonic batteries and many more.To provide full back-up support to these world-class franchises,AF Motors have an established network of showrooms and service & parts centre throughout the UAE.We are looking for a Receptioonist to be based in Abu Dhabi. You will be responsible for the following duties:

* Handle all incoming telephone communications, stating reasons for call and forwarding to relevant team members.
* Provide excellent customer service as per company policy and procedures.
* Resolving customer queries promptly within company guidelines before escalating to higher level if necessary.
* Attend to customer needs and understand their requirements so that maximum number of enquiries are handled quickly and forwarded to the concerned personnel.
* Logging of calls (including time, date and caller details).
* Maintain an up to date knowledge of personnel and procedures.
* Deal with 'drop in' customers as quickly and proficiently as possible by coordinating with employees and customers.

Requirements

The ideal candidate will have the following:

* Strong communication skills.
* Able to speak Arabic is an advantage.
* 1-2 years' experience of previous Reception duties.
* Excellent telephone manner.
* Proactive, hardworking, motivated approach.
* An understanding of IT systems would be advantageous.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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Researcher salaries in UAE

Average monthly compensation
AED 13,500

Breakdown available for industries, cities and years of experience