Receptionist - AFM - Lexus

Job description / Role

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

Job Purpose:

To receive the customers in the workshop and also handle the telephone board to facilitate proper customer reception and better communication-flow.

JOB ACCOUNTABILITIES / CONTENT:

* Customer Reception - Clients receive in the Workshop should be direct to concerned person or Department like Service Manager, Service Advisor, Appointment Staff, Cashier and the like. The customers belong to different nationalities and should be given a good impression, the job holder has to exhibit very pleasing temperament and welcome them with humility and courteousness.

* Incoming Telephone Calls - Attend to all the incoming calls and direct the same to the concerned staff members without delay as far as possible. If the concerned telephone extension is busy, the caller is advised either to waitthe line or to call back. In some cases, telephone numbers are noted and the call is returned as soon as the line is free. In case the called person is not available on his seat or he is out on official duties, the message is taken and passed on to him as soon as he returns from outside or a company mobile can be provided as well.

* Customer Inquiries - Attend to customer inquiries on phone or personal regarding Workshop timings, telephone numbers, locations, etc. Normal inquiries are handled by the job holder herself. In case technical information or any other serious nature, the inquiries are directed to the concerned person for their handling.

Requirements

Duties and responsibilities include the following:

* Should have good telephone handling skills - answer all incoming calls and handle callers & re-divert calls as appropriate and take adequate message when required when other staff is not able to answer call
* Greet and meet with customers when they visitthe workshop
* Regularly following up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe
* Help service advisors for opening service order and making sales order during the peak hours.
* Should explain objective of periodic maintenance service to customer (after in house training )

* Minimum Qualifications/Training - SSC or equivalent
* Knowledge of PBX Board handling
* 2-3 years relevant experience in a reputed organization

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.