Receptionist / Administration Assistant

Job description / Role

The receptionist is responsible for delivering consistently high customer service to internal and external customers, operating the main switchboard to route incoming calls and greeting office visitors.

The role is also responsible for passing on messages and responding to enquiries received via phone, email and mail.

Key Focus Areas
- Administration
- Customer Service
- Corporate Social Responsibility
- Other
- Company Values

Key Tasks and Responsibilities
- Respond to all incoming telephone calls, ensuring that these are answered promptly and are directed to the right person in the company.
- Maintain an up to date list of internal telephone numbers to ensure that incoming calls are directed to the right extension.
- Supervise the collection and delivery of incoming and outgoing mail, ensuring it is promptly delivered to the correct recipient.
- Maintain stocks of brochures, magazines and other information and ensure that these are easily accessible to visitors.
- Book couriers for documents being sent out from the Branch.
- Envelope and mail Statement of Accounts on a monthly basis .
- Prompt and accurate filing of documents, where required.
- Greet all visitors to the company, ensuring that their requirements are promptly dealt with and that they are given a favourable impression to the company.
- Issue and collect security passes and ensure visitors are entered into the visitors book.
- Maintain the reception area in a tidy manner so that a favourable first impression is given to any visitors.
- Support the company CSR commitment and goals.
- Adhoc duties as assigned by the Manager.
- Demonstrate and promote the company vision and values.

Requirements

- Ability to demonstrate commitment to customer service and continuous improvement.
- Ability to set priorities, work autonomously, manage your time and workload and dependably meet strict deadlines.
- Professional attitude and a willingness to contribute in a team environment.
- Developing administration and organisation skills with high attention to detail.
- Ability to show experience in the use of Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent.
- Communication skills.
- Cultural sensitivity and awareness.

Qualifications
- Secondary education certificate or equivalent (preferred).

Competencies
- Determined
- Caring
- There
- Open-minded
- Sharing

Job Specific
- Computer Skills
- Personal Organisation
- Productivity
- Quality
- Reliability

Values

The Crown Worldwide Group is guided by five key values. These values are our underlying beliefs, they are a description of the way we see the world and what is most important to us.

They are the basic principles that will guide and shape the way we think and act. This includes the way we provide services to our clients, the way we treat each other within the organization and the way we interact with the wider community.

We value DETERMINED
- We value being determined, to the best we can for our customers, our colleagues and ourselves. Our hunger to find ways of improving all that we do, inside and out, is what gives us our edge in the marketplace.

We value CARING
- We value caring about people. We care about their experience, their feelings and their environment, whether personal, local or in the wider world.

We value THERE
- We value being there for our customers and colleagues when and where they need us. We are attentive, with genuine interest and guidance.

We value SHARING
- We encourage the sharing of knowledge. What is a network without knowledge? The physical infrastructure and the technology are mere carriers. The experience and the insight that is shared between people, offices and Countries, that is the network. Sharing knowledge and experience is the platform for wisdom.

We value OPEN-MINDED
- We value being open-minded, to lead the way we need to think differently. To overcome challenges we embrace them with open and inventive minds. Whether its using innovative techniques or adapting the way we work were constantly thinking of new ways to achieve more for all.

About the Company

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.