Receptionist – Mall Management – Al-Futtaim Group Real Estate

Job description / Role

Receptionist - Mall Management - Al-Futtaim Group Real Estate - Cairo Festival City - Egypt

Spanning 3 million square metres Cairo Festival City is a visionary mixed use urban community strategically located just 15 minutes from Cairo International Airport, along the Cairo Ring Road. Cairo Festival City features Egypt's first indoor-outdoor retail and entertainment resort combined with luxury residential communities, prime office spaces, internationally renowned hotels, schools and an automotive park all set within a lush landscaped environment.

We are seeking to hire a Receptionist to convey a professional & positive image of the company through managing meetings and handling visitors along with sharing the responsibility of general administrative tasks, your Job Responsibilities will be including & not limited to:

* Managing Reception: Building a positive visitor experience by greeting, signing and directing them politely and professionally.
* Deliveries: Ensuring those deliveries of office supplies and groceries are made as per schedule and as per schedule and orders placed
* Security:  Guaranteeing that only authorised personal are allowed within office premises.
* Administration: Assisting in various administrative tasks in different departments.
* Couriers: Delivering accurately all couriers and ensuring their timely distribution by office assistants.
* Conference / Meeting Rooms: Taking bookings for conference and meeting rooms with no duplications in addition making sure that all reception, Conference / Meeting rooms are neat.
* Managing Switchboard and Guest Experience: Ensuring that all calls or messages are attended within a reasonable time-frame and directed correctly along with handling guest complains and enhancing their experience.
* Attendance: Maintaining the attendance sheet of departments for leave and salary calculations.

Requirements

As a Receptionist; you have to demonstrate the following Qualifications, Experience, Skills & Behavioural Competencies:

Minimum Qualifications and Knowledge:

* University Graduate with office system skills and tasks.

Minimum Experience:

* Must have a minimum of 3 to 5 years' experience handling similar job.

Job-Specific Skills:

* Proficiency MS office, telephone, office system & IT hardware.
* Analytical skills, good communication skills and problem solving skills.  

Behavioural Competencies:

* Must have the ability to create a very high customer service standard with a great welcoming professional approach.
* Customer Focus.
* Individual Accountability.
* Continuous Improvement.
* Personal Leadership.
* Teamwork  & communication skills.
* Personal Leadership.

Applicants who do not meet the above criteria will unfortunately be declined this opportunity.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.