Receptionist

Job description / Role

- Receiving Inbound calls as per policy and quality standards
- Making Outbound calls for feedback survey & telesales as per policy and quality standards
- Following scripts for all inbound processes and outbound campaigns
- Respond to all client telephonic queries in a clear, polite and positive manner
- Ensure prompt follow ups to all outstanding client telephonic queries
- Ensure accurate and timely recording of all Touch points on system as per GW process
- Continuously strive to increase the number of inbound calls to by suggesting new initiatives that will enhance client call volumes / month
- Providing regular updates to management on feedback received from Clients & enhancement recommendation
- Reporting Clients complaints & resolution recommendations to line manager
- Reporting Clients compliments & reward recommendations to line manager
- Support on monthly Client Feedback Surveys
- Support in preparing Client Care reports
- Ensure clients and related parties are given correct and up to date information on products and services
- Ensure all internal systems are updated with accurate file status at all times i.e. LMS, Tracer
- Coordinate and respond professionally to all requests from internal and external clients

Requirements

Looking for a UAE National Diploma or High school with excellent communication skills in English and Arabic for a reputed Investment Company in Abudhabi

Greet and direct all visitorsincludes (Clients, Vendors, Job candidates and others) by delivering excellent hospitality service.
- Manage and ensure the reception area is neat at all times and report tidiness related concerns to premises management
- Manage reception access & log all visits appointments in compliance with AL DAR HQ protocol
- Ensure log all items receivables are registered in I visitors in compliance with AL DAR HQ protocol
- Assist in meeting room booking coordination
- Ensure with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
- Respond to all client queries in a clear, polite and positive manner
- Monthly prepare & share the walk in client tracker with the line manager
- Register & report walk in clients complaints & compliments
- Responsible for our clients comfort, satisfaction and safety

About the Company

Established in Abu Dhabi in January 1998, Sundus is a Recruitment and HR Consultancy with additional offices in Qatar and Saudi Arabia. The company’s strengths lie in working in partnership with clients to gain a thorough understanding of their talent management requirements. Sundus is one of the few companies in the UAE that has been awarded an official Recruitment Services License.

Matching the right people with the right positions is where we begin our partnership with you, whether you are a candidate, a recruiter, or in need of corporate services, from HR consultancy to helping with relocation. Relationships with people make our business work.

Our HR consultancy services are modelled on internationally respected methodologies and techniques, helping clients to develop toolkits encompassing all aspects of talent management from appraisals to retirement.

Sundus employs around 150 staff, with around 90% of the team seconded to the Oil and Gas industry, Banking and Finance companies, and Government Departments.