Receptionist

Job description / Role

The Receptionist is responsible for providing secretarial, clerical & administrative support in order to ensure that high levels of municipal service, diplomacy & communication skills are provided in an effective & efficient manner.

- Able to work as a focal contact point between administration department and other departments
- Respond promptly to customer inquiries.
- Research required information using available resources.
- Record details of inquiries, comments and complaints.
- Enter customer information when needed.
- Handle all incoming/outgoing telephone calls and connect the caller to the correct department or required person in the Company and assist callers in a polite and pleasing manner.
- Maintain contact list and assist the company employees in calling outside parties / agencies.
- Attend to visitors to the company premises and guide them to the appropriate person / department.
- Handle and resolve Visitors/Guests or angry callers enquiries or complaints efficiently.
- Handle and resolve customer complaints.
- Receptionist should be able to identify any problem from any caller and try to transfer the call to the concerned department.
- Assist the superior in the smooth and efficient running of a comprehensive office while ensuring high levels of diplomacy and communication skills.
- Attend to visitors and deal with enquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.
- Decisions with big impact on the department should always be taken directly from the supervisor or the HOD
- Accountable for office equipment at front reception desks.
- Ensures knowledge of staff movements in and out of organization.
- Take and relay messages when required.
- Greet and direct guests entering organization.
- Deal with queries from the public and customers.
- General administrative and clerical support
- Prepare letters and documents when required
- Receive and sort mail and deliveries.
- Schedule appointments when requested
- Maintain appointment diary either manually or electronically
- Maintain a tidy Reception at all times.

Requirements

- Minimum of High school certificate
- Minimum of 2 years in similar position.
- Telephone etiquette
- Computer skills (knowledge in power point, excel, word)
- Outlook Professional
- Fluent in English both verbal and writer. Arabic Language preferable.

About the Company

United Development Company (UDC) was established in July 1999 as one of the leading private sector shareholding companies in the State of Qatar and the Middle East, and has been listed on the Doha Securities Market since June 2003.

UDCs mission is to identify and invest in long-term projects contributing to Qatars growth and providing good shareholder value. The company has an authorized share capital of QR 1.072.5 billion (US $294 million), a market capitalization of US$ 902MM and total assets of US$ 1,131 MM.

From day one, the companys mandate and mission has been to become a cornerstone of the development of Qatar, creating lasting value and maximizing returns for partners and shareholders.