Receptionist

Job description / Role

* Responsible for the Group Receptions including ensuring that all visitors, clients and telephone callers have a positive impression and are treated courteously and that all calls are answered professionally and promptly.
* To organise meetings and handle meeting rooms schedule accurately and promptly on a daily basis.

General:
* To ensure that the switchboard is turned on half an hour before working hours on a daily basis.

Customer Service Attendance:
* Treat visitors to the Head Office courteously and inform the relevant staff of their arrival promptly.
* Provide customers with general information if necessary on Majid Al Futtaim such as working hours, names / designations / location of relevant managers etc.

Telephone Attendance:
* Answer all telephone calls promptly and to ensure that forwarded calls to the relevant staff are monitored so as not to leave callers unattended.
* Record all outgoing international calls made through the switchboard.
* Take messages from callers and ensure they are passed on to relevant staff.


Meeting Room Bookings:
* Ensure meeting rooms are kept tidy throughout the day by liaising with the Office Assistants.
* Allocate and book meeting rooms for employees when requested.
* Receive emails from secretaries for bookings and reply back with a confirmation on room number.

Mail / Courier Services:
* Receive and dispatch the courier mail in an efficient manner.
* Receive and record incoming documents and parcels on a log-book.
* Responsible for dispatching documents and parcels through Courier.
* Organise mail sent by post and ensure that they are placed in Pigeon boxes on a timely manner.
* In-charge of ordering Airway-bills on a regular basis.
* Ensure Airway-bills are filled out accurately by employees before sending them through Courier.

Administrative Work:
* Prepare reports on meeting room bookings.
* Prepare postal reports.
* Carry out general administrative duties as requested.

Requirements

* Strong communication skills.
* Must be Bilingual (Arabic/English).
* Strong Customer services skills.
* Strong telephone skills.
* Strong knowledge of MS outlook, MS Word & Excel.
* Minimum of 2 years of experience

About the Company

Majid Al Futtaim Properties is one of MENAs leading diversified property companies with operations across shopping malls, hotels and mixed-use communities.

The Shopping Malls Business Unit, an industry leader, owns, manages and develops mall destinations that provide memorable shopping, entertainment and social experiences for its customers. Majid Al Futtaim Properties has pioneered the regional face of retail, leisure and entertainment, since the launch of its first mall, Deira City Centre in 1995. The companys mall portfolio includes 17 shopping centres across UAE, Bahrain, Oman, Egypt and Lebanon with a combined gross leasable area (GLA) of over 1 million sqm, more than 2,800 tenants and an increasing footfall of over 160 million visitors in 2013.

The Hotel Business Unit develops and manages hotels and branded serviced apartments that are synergistic with the companys malls. Majid Al Futtaim owns nine hotels in the UAE and two in Bahrain. Their strategic proximity to the malls contributes to welcoming over 1.2 million guests annually.

The Communities Business Unit develops quality mixed-use projects anchored by residential housing. Majid Al Futtaim currently has three communities under development. The Wave, a joint venture with the government of Oman to develop Muscats largest ocean-front integrated community; Al Zahia, a joint venture with the Government of Sharjah, to build the Emirates first gated residential community with a regional mall in a prime growth corridor; The 250,000 sqm Waterfront City development in Beirut, Lebanon, a joint venture with Socit Joseph Khoury & Fils Holding SAL to build Beiruts premier mixed used community with one of the largest marinas in the Mediterranean.

Majid Al Futtaim Properties is recognised as a sustainability leader in the MENA region. According to the 2013 Global Real Estate Sustainability Benchmark (GRESB) survey, the company ranks No. 1 in MENA, second in the Asia-Pacific region and in the top 133 property businesses worldwide. In 2013, Majid Al Futtaim launched its new five-year sustainability strategy with the vision to enhance peoples lives through sustainable real estate. This commitment is reflected in Majid Al Futtaim Properties pioneering standards, prosperous communities and high performance assets.