Regional After Sales Manager – Al Futtaim Motors

Al Futtaim Group
Dubai, UAE

Ref: HP698-5117
Al Futtaim Group

The Role

The Role

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

To provide full back-up support to these world-class franchises, AF Motors have an established network of showrooms and service & parts centres throughout the UAE.

To support the National Aftersales Manager at operational level,the National After Sales Operations Manager will develop the Aftersales departments throughout the Emirates with weekly visit schedules that will enhance and improve each site, to maximise the business potential in achievement of budget and customer engagement results. The incumbent will also work closely with departmental managers to identify training requirements, staffing levels and employee productivity measurement and ensure the Retail Toyota business complies with all Dealer Standards in Kaizen, Vehicle Health Check and Right First Time programs.

The main responsibilities for this role will include:

* Organise, direct and control the activities of the Aftersales Branches to exceed budgets, ensuring optimum use of all personnel and facilities resource.
* Conduct daily analysis and coaching on labour, parts and additional product sales in both Service and Parts departments, establish group KPI's per Service and Parts Advisors with performance management reviews
* Ensure Service Branches comply with the Fix it Right program, working closely with the distributor in the implementation of a robust and measurable program
* Ensure that all staff training requirements are identified and communicated to the AFM Academy in line with job specific requirements to ensure active staff and customer engagement.
* Implement new ideas/systems to ensure proper workshop layout, workshop loading, equipment maintenance, and facility utilization that creates an efficient and customer focused environment.
* Review open Work In Progress and reduce over aged WIP to within 7 days at Service Sites
* Work with the key stake holders towards effective Employee engagement



To be considered for this position, you will have the following:

* Automotive Aftersales group management experience
* Volume franchise experience
* 15 + years with 3+ years in senior manager capacity
* In depth knowledge of Gulf Automotive market and competitor market
* Experience in developing multiple sites and locations several.
* High level planning and analytical skills.
* Should poses excellent communication skills - fluency in English, added advantage for Arabic language.
* Proficient in Word-Excel and Power Point allowing ease of data analysis and presentation of products
* IT literate

About the Company

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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